Chris Pace Email & Phone Number

On behalf of the client - Fabrix London, I manage upwards of 18 properties across London and Essex, ranging from derelict vacant sites set for refurbishment, to fully occupied multi-let office town houses in West London with rich history. As Assistant Facilities Manager, I manage all aspects of the day-to-day operations for each site. Monthly FM Inspections are carried out to ensure all areas involving H&S, Fire and Environmental compliance, contractor performance and Tenant queries are captured and maintained. Multiple service charge budgets are drafted, approved and monitored to ensure budgets are accurate, as well as ensuring invoices are cleared in a timely manner. Meetings with the client are scheduled regularly to run through all reactive work, contractor KPI audits and future plans to ensure each site is kept up to date with the ever changing requirements, with amendments to contracts if needed. Tenant meetings are scheduled regularly to ensure service provided is of highest quality and to raised concerns to Contractors, Senior Management and Client.Attend numerous building work handover meetings to ensure work is completed to highest standard and spaces are ready for new tenants moving in. Induction meetings are then scheduled for me to introduce new tenants to MAPP and the building.

London, United Kingdom

Primary duties are to maintain multiple sites at once through daily, weekly and monthly PPMs including daily walk arounds the site looking for potential hazards and functionality discrepancies across all hard and soft services. Carrying out first-fix repairs across a variety of equipment and looking for ways to innovate. Managing open reactive jobs for contractors and ensuring high standards for quality and safety are maintained, all while reporting performance and larger issues to the FM. Time Management has been key as I am often drawn away to different locations in East London with minimal notice, but need to ensure PPMs, reactive tasks and paperwork are filled out and submitted within a timeframe set out by the FM. My attention to detail has built up trust with my management team, resulting in additional responsibility like assisting with defect finding across multiple new sites in East London, raising concerns with the managing agents and overseeing all defects found are handled correctly. My reliability has encouraged the FM to count on me to run a cluster of sites during her absence. This included reviewing new jobs and assigning to contractors or FM Technicians, scheduling in PPMs with contractors and Centre Teams, chasing existing jobs with contractors and FM Technicians for a completion time, and handling concerns from all Centre Managers.

London, United Kingdom

I am the only maintenance employee on site. My role is to self manage my own time to ensure maintenance tasks are completed in a timely manner. I carry out daily building inspections to ensure all facilities are operational, and carry out work on areas that are highlighted. I regularly meet with the Office Manager and relay any issues I have found and update on all outstanding and completed jobs. I am IOSH: Managing Safely trained as well as DSE Assessment and First Aid. Alongside these, I have been trained to carry out carpentry, decorating, plumbing and brick laying work on site. One success from this role was my creation of entirely new PPM tasks for the building. These were signed off by the directors and are carried out by myself on a weekly, monthly, quarterly or yearly basis, based on their severity. This list is always increasing as I create more from the addition of new products, equipment and breakdowns.

Bmw Park Lane, London, United Kingdom

I was employed by ISS UK to manage the contractors for services within BMW's fleet of showrooms along Park Lane, service centres in Battersea, London, as well as their number of car parks and washing centres. Within my team was a Facilities Administrator who monitored all active work and relayed any tasks causing trouble. During my time their, I was introduced a stock monitoring spreadsheet which allowed the Business Support Manager to quickly see the current spend and workout where we can make cost cuts. Based on this, we reorganised all storage areas to allow for better supply management.One success from this role was we found errors within the purchase ordering, to combat this, I drew up and created a purchasing policy flow chart. This was finalised and issued to all staff within BMW to encourage best practises when submitting any cost to the company.

Lakeside Shopping Centre, Essex

Duties were to ensure the store was kept to Apple's famous level of standards. This was split into 2 sections: Customer experience by maintaining the shop floor's condition and employee health & safety within the store by carrying out daily store inspections. Areas which fell under my control were HVAC, Toilets, Lighting, store cleanliness and Health & Safety. One success from this role was my leadership of the cleaning team. To drive their results, I worked closely with them to ensure standards were being met and they were meeting their SLA's. Regular meetings with their management team allowed me to provide feedback on their performance and ultimately improve the condition of the store.

Lakeside Shopping Centre, Essex

Systems and technology would often fail, therefore I was a fundamental component within the store that linked IS&T to retail to help flag developing issues, troubleshoot and feedback when the issue has been resolved. This involved the phone lines, network, payment devices and workstation equipment that all employees used on a daily basis.One success from this role was I helped organise and implement a server cabinet relocation. It was decided by head office to move the cabinets, however I highlighted a flaw in their plan and presented an alternative solution. This not only was more logical but it reduced the final cost significantly.

Lakeside Shopping Centre, Essex

Apple Retail Stores showcase highly unique visual standards, I led the team that brought the store to life. This included formulating a plan, sourcing a skilled team and issuing tasks with deadlines, prepping new devices to be displayed on the shop floor, managed progress throughout the night and issued feedback to employees, and relaying technical difficulties with head office to find solutions.One success from this role was my time in Valencia, Spain. I was invited to join the NSO team to assist them in completing the opening of the new Calle Colón store. I worked closely with the merchandising and IS&T team to learn new standards and get the store ready for opening. I made a name for myself within the different teams and built a rapport with many important employees.

Lakeside Shopping Centre, Essex

I was the face of Apple, answering all questions from customers and founding solutions to their challenges, while providing impeccable customer service and ensuring the store cleanliness was maintained.