Chris Pack Email & Phone Number

United Kingdom

As the General Manager, I play a pivotal role in driving the success of our print MIS software solution. I am responsible for overseeing the sales, projects, and support teams, ensuring the achievement of key performance indicators (KPIs) and delivering exceptional value to our clients. My responsibilities include providing strategic leadership, fostering a collaborative and high-performance culture, recruiting, training, and developing a skilled workforce.In terms of sales management, I develop and implement sales strategies to drive regional revenue growth, set sales targets, monitor performance, and provide guidance to the sales team. I also establish and maintain strong relationships with clients and key industry stakeholders.In project management, I oversee the successful implementation of printIQ MIS projects, ensuring they are delivered on time and within budget. I collaborate with project managers to streamline processes and enhance project efficiency, as well as monitor project progress and address any issues that may arise.For support management, I lead the support team in providing timely and effective customer support. I implement best practices for incident resolution and customer satisfaction, and analyze support metrics to identify areas for improvement, implementing corrective actions.In terms of performance monitoring and reporting, I develop and monitor KPIs for sales, PTO/Sick Leave, project delivery, and support services. I prepare regular performance reports for senior management, highlighting achievements and areas for improvement. I implement data-driven strategies to optimize team performance and client satisfaction.

As the former Head of Operations, I was responsible for overseeing and optimising the day-to-day activities within the organisation. My role involved strategic planning, process improvement, and resource management to ensure operational efficiency and effectiveness. I led and collaborated with various teams to implement streamlined processes, manage budgets, and enhance overall operational performance. Responsibilities also included monitoring key performance indicators (KPIs), identifying areas for improvement, and implementing strategic initiatives to drive organisational success. As the operational leader, I played a key role in fostering a cohesive and high-performance work environment while aligning operational strategies with the company's overall goals and objectives.

United Kingdom

As a former Implementation Specialist at PrintIQ, my role was to oversee the seamless integration and deployment of our software solutions for clients. I worked closely with customers to understand their unique requirements, ensuring a tailored implementation that aligned with their specific needs. Responsibilities included configuring the PrintIQ software, conducting user training sessions, and providing ongoing technical support to guarantee a smooth and successful implementation process.In addition to technical aspects, my role involved collaborating with internal teams to enhance product features based on client feedback and industry trends. I was dedicated to delivering a high level of customer satisfaction by addressing any issues promptly and working proactively to optimise the functionality of PrintIQ software for each client.

As a specialist in Esko Automation Engine, my role centred around expertise in workflow, Management Information Systems (MIS), and integration consulting. I focused on fine-tuning the Automation Engine, a comprehensive solution designed to streamline processes in the print and packaging industry. My responsibilities included configuring and customising workflows, offering consultancy on MIS, and seamlessly integrating solutions to enhance overall efficiency and productivity.

Leicester

Leading a dynamic team of 8 individuals across various workstreams, I orchestrated the seamless delivery of artwork to the Account Management team, Project Managers, External Suppliers, and internal Production Teams. Skillfully managing workflow, I ensured the department operated smoothly, consistently meeting tight and stringent deadlines. In addition to overseeing commercials estimation and tracking, I successfully handled a diverse portfolio of projects, ranging from small-scale initiatives to major, multi-month endeavors for esteemed Health and Beauty Brands, including Boots.Demonstrating my commitment to continuous improvement, I implemented a series of well-documented process enhancements within my department and beyond. This strategic approach not only streamlined operations but also contributed to overall organizational efficiency. As part of my responsibilities, I actively engaged in recruitment, coaching, and sustainability efforts, underscoring my comprehensive and impactful leadership role.

Coventry, United Kingdom

Overseeing operations in the UK and Europe for major global brands, I managed a diverse team, including 7 full-time graphic designers, 2 freelancers, and 10 full-time production operatives, with an additional 4 temporary staff during peak periods. My focus was on reducing direct costs in the Coventry and London graphics businesses, ensuring cost-effectiveness in project servicing.I implemented processes to minimise design non-conformities, aiming to reduce material wastage and enhance delivery efficiency. Procedures were established for active communication with project management, ensuring the availability of labour and material resources. Proactively tracking project P&L, I aimed to maximise margins and address labour or material shortages promptly.In team management, I developed processes for work allocation, show calendars, rotas, holiday management, and standard operating procedures. Responsibilities extended to coordinating transport for project deliveries and ensuring commercial vehicle fitness. Focused on enhancing quality control and productivity, I implemented a comprehensive quality management system.Beyond day-to-day operations, I actively engaged in continuous improvement, highlighting suggestions and opportunities. I ensured compliance with health and safety, corporate, client, and legislative standards. Additionally, I travelled to European shows, providing on-site print and design services, showcasing a commitment to exceptional services beyond traditional operational scope.

Global

I was an active member of HP’s Customer Advisory Council, closely collaborating with HP's R&D department in Barcelona. This involvement allowed me to play a significant role in enhancing both software (Print OS) and hardware (HP Latex), benefiting both HP and consumers alike.In partnership with HP, I conducted numerous beta tests for leading companies such as ESKO (Automation Engine / iCut Layout), Colorgate (Production Server), and Hewlett Packard (HP Latex 570 Printer). These collaborations provided me with insights into emerging technologies, often granting early and free access to industry-first advancements. Additionally, they fostered valuable relationships and high-level contacts, enabling me to address potential issues promptly and offer direct suggestions.I take pride in having contributed to the growing trend of increased customer collaboration in the industry. The days of wishing for improved functionalities are fading, and I am pleased to have played a part in making those improvements a reality.

Leicester, Leicestershire, United Kingdom

As the former Operations Manager, my primary focus was efficiently overseeing production operations and associated support departments, aligning them with business and customer requirements. Key duties included planning and executing customer orders, developing production processes for optimal output and growth, managing order and stock control, minimizing costs and waste, and maintaining timely communication with stakeholders.I was dedicated to implementing new and efficient production methods for improved throughput and profit margins. Resolving non-conformance and customer complaints promptly was a priority, with a strong emphasis on effective communication. I ensured compliance with health and safety and environmental legislation.In team management, I defined the optimal organizational structure, recruited, coached, and developed team members, focusing on performance management and discipline. My competencies included broad knowledge of retail/POS materials and associated production processes, expertise in digital printing, finishing, and assembly, strong leadership and communication skills, commercial awareness, experience in a fast-paced environment, and proficiency in change management. I stayed updated on past Health and Safety, Environmental, and Employment legislation for regulatory compliance.

Leicester, Leicestershire, United Kingdom

Enhancing our in-house manufacturing processes, my focus was on reducing production costs, streamlining operations, and optimizing efficiencies. As the guardian and creator of Standard Operating Procedures (SOP), I ensured a seamless and standardized workflow. Strategic investments were made to elevate our already state-of-the-art production facilities, emphasizing innovation and future-proofing.We took pride in being early adopters, introducing industry-first, regional-first, and bespoke solutions that positioned us at the forefront of the industry. These technological advancements not only enhanced efficiency but also elevated quality, reduced costs, and improved overall operational ease.Establishing robust relationships with market-leading suppliers provided us with advanced insights into new innovations. I actively engaged in experienced beta testing and consultancy for prominent companies like Hewlett Packard, Esko, and Fuji Film. Being invited to shape the future of the digital print industry stands out as one of my proudest accomplishments.In addition to my contributions to manufacturing, I held responsibility for the company’s IT. Collaborating closely with all departments, I provided knowledge, recommendations, support, and development. This collaborative effort resulted in numerous system improvements, enhancing overall operational efficiency.

Leicester, England

Primarily focused on Print on Demand, my responsibilities extended to overseeing all aspects of print media production and aligning creative opportunities with print possibilities, leveraging my extensive experience and knowledge.I played a crucial role in realigning the company's IT and production procedures to enhance overall efficiency. This involved a concerted effort to reduce production costs, streamline processes, and maximize efficiency across the board.A significant accomplishment was the implementation of the Esko Automation Engine, introducing automated imposition for various jobs. This initiative not only maximized production but also minimized waste, reduced errors by over 90%, nearly eliminated downtime, and resulted in substantial cost savings. My specialization in workflow design ensured an intelligent flow of work to production machines.I conducted thorough machine research and made strategic investments to optimize production times and lower overall production costs.In the realm of dye sublimation mug production, I led a revolutionary effort, enabling the company to produce an impressive 20,000 dye sublimation mugs per day. This pioneering effort reduced decal production costs by a remarkable 85% through the introduction of a unique dye sub print production process. The company now produces over 1.2 million mugs annually, establishing itself as one of the largest producers of dye sublimation mugs in the UK.Additionally, I handled RIP system set up and maintenance, evolved workflows for maximum productivity, and delved into colour management and ICC profiling to ensure the highest quality output.

Leicestershire

Data Image Group Ltd is a leading supplier in Digital Print, Screen Print, and Lithographic Print, dominating the fiercely competitive Point of Sale industry with major brands like Audi, Maxfactor, Nike, Adidas, and Sony. Our extensive portfolio included a diverse range of artwork, prototypes, and production materials, from full shop fits, window displays, and signage to vinyl graphics, exhibition graphics, vehicle graphics, ticket strips, and even bespoke wedding invitations.In 2011, Data Image entrusted me with leading their technical and IT initiatives. During my tenure, I oversaw all technology and support functions across the business, managing computers, printing equipment, cutting-edge technology, and servers. My role extended to providing technical assistance to our 50-member staff, supporting 7 pre-press mac operators, and designing the Esko Automation Engine 12 workflow, a system through which every file passed. I took pride in achieving second place globally in a beta test program for Automation Engine 12, a significant feat considering the substantial team working on the third-place workflow. Additionally, I handled the colour management of our digital presses and provided support to Reprico Digital Ltd, a small-format business we acquired in late 2013.My proficiency extended to various programs, including Adobe Illustrator CC, Photoshop CC, InDesign CC, Quark Xpress 10, Adobe Acrobat Professional, and more. I possessed in-depth knowledge of screen, digital, and litho printing, coupled with expertise in colour management and theory, XML/JDF knowledge, and a solid understanding of web design and CMS.Explore our success story and client testimonials on Esko's official website: Data Image Testimonials.

Leicester, United Kingdom

At Hammonds Furniture, a prominent fitted bedroom manufacturer in the UK with an annual turnover exceeding £65 million, I made significant contributions as the inaugural Graphic Designer. In this pioneering role, I established and led the in-house studio and print production department.Within this dynamic environment, I crafted a wide array of impactful designs, spanning POS materials, local and national advertising, store graphics, literature for 500 salesmen, national sale promotions, leaflets, and campaign documents, among various other items.As the custodian of Hammonds' brochure and image library, I played a crucial role in photo shoots, excelling in image retouching to maintain a high standard. My responsibilities extended to collaborating with the advertising agency, creating and upholding brand guidelines, and overseeing various sub-brands as the Brand Guardian.I took charge of setting up and operating two large format printers and RIP systems, facilitating the printing of POS materials, one-offs, and proofs. This involved adeptly handling both Apple Macs and PCs. To streamline communication, I introduced the studio briefing system using interactive PDFs, enhancing efficiency and collaboration within the team.

Leicester, United Kingdom

During my time at Data Image, I acquired an excellent understanding of the print process, thanks to our extensive range of large format printers and collaboration with Lithographic print companies. Additionally, working closely with our state-of-the-art screen printing press provided me with valuable insights. Eager to enhance my skills, I actively sought training on the latest machinery, even dedicating weekends to learning and assisting the production staff.A significant aspect of my role was overseeing colour management across the entire company. Using tools like the Eye-One IO and various RIP systems, I was responsible for maintaining consistent colours within the ISO standard. This commitment contributed to the overall quality and precision of our print output.

Fantastic International was a dynamic design, merchandise manufacturing, and marketing company renowned for producing high-quality knitted and printed accessories for Sports, Promotions, Character, Pop, Rock, and Corporate promotion. As a client-facing manufacturing company, I engaged directly with global brands such as Adidas, Nike, Manchester United FC, Chelsea FC, Arsenal FC, U.E.F.A., and The Football Association. Working under pressure, both independently and as part of a team, I played a key role in delivering international brands' productions within tight deadlines and maintaining the highest quality standards.At the age of 21, I was promoted to Studio Manager. In that role, I supervised and developed two other graphic designers responsible for creating knitted and printed designs. This leadership position required a balance of initiative, teamwork, and effective management, ensuring the successful delivery of projects for prestigious international clients.