Vaughan Humphries Email & Phone Number

Harwell, England, United Kingdom

Product Support• Setup the application for new and existing customers• Assist with pricing strategies and setup• On-site and remote training of users• Act as first line of support customers relating to faults, training issues and requests for information. Resolve where appropriate and diagnose for technical staff to follow up.Customer Account Management• Provide innovative, high quality and technically sound solutions for customers• Provide both pre- and post-sales support to customers Provide both pre- and post-sales support to customers• Assist with sales and marketing activities to support business growth• Complete preparation tasks and attend trade shows and conferencesOther tasks as required• Tasks are performed to specified requirements and time-frame.• Ask questions and undertake research as appropriate to clarify requirements and obtain necessary information• Ad hoc duties & tasks as the business requiresMeet and exceed where appropriate all Key Performance Indicators (KPIs)

Harwell, England, United Kingdom

Blewbury, England, United Kingdom

Amersham, Buckinghamshire

Systems & Compliance:• Develop, implement and maintain Business Continuity plans for the organisation andindividual services as necessary • Implement, support and audit relevant quality assurance and environmental management systems across the organisation • Ensure that all work is delivered within the budgetary and resource constraints of the organisation • Ensure that all FSC work complies with the guideline documents set out by the licenced body and submit for approval.MIS:• Implementation of new Management Information SystemKey Responsibilities:• Project manage existing product enhancements;• Evaluation of user needs and system functionality;• Challenge existing assumptions and establish a single point of truth;• Work directly with operations team to increase knowledge and understanding of captured data, departmental process, and work flow;• Data wrangling, cleansing, conversion and populating;• Stress testing functionality;• Mentoring and training existing and new staff;• Offering users appropriate support and advice;• Serve as a direct point of contact with operations for report requests and data review;• Creation and maintenance of Management Reports as required by various departments;• Miscellaneous duties/projects as assigned.

Aylesbury, Buckinghamshire

Key Responsibilities • Devise and establish quality, environmental, and information security procedures, standards and specification • Work closely with the purchasing team to ensure external suppliers meet the necessary requirements • Ensure that processes needed for the QEMS and ISMS are established, implemented and maintained• Communicate and define quality, environmental, and information security procedures in conjunction with operating staff • Pay attention to quality, environmental, and information security legislation, analysing any potential risk to the business • Periodically evaluate compliance with applicable legal requirements and keep records• Deal with customer complaints and non-conformities and take corrective and preventative action• Set up and maintaining controls and documentation procedures and producing statistical reports • Review customer and environmental requirements and ensuring they are met • Conduct management reviews at planned intervals and document decisions made• Report to top management on the performance of the QEMS and ISMS and any need for improvement• Support a culture of continuous improvementKey Skills • Knowledge of Quality, Environmental and Information Security Legislation • Analytical, creative and inquisitive with knowledge of statistical process control• Implementation and ongoing management of ISO9001, ISO14001 & ISO27001 • Experience in implementing controls and measures to reduce environmental impacts • Excellent communication skills, approachable and pragmatic

Aylesbury, Buckinghamshire

• Ensuring estimates and invoices are all produced on time.• Managing a number of accounts.• To take project brief from customer or sales.• Advising customers on product format.• Production of estimates and management of sell price and margin.• Liaison with internal departments, sales and print site.• Project management, to include scheduling and progress chasing.• Invoicing.• Attend production meetings and chairing them on occasions.• Sourcing and purchasing any outwork requirements on projects handled.• Approval and appointing of suppliers.• Managing procedures within team as per ISO standards.• Involvement in the day to day running of the ISO standards 9001 and 14001.• Working closely with Operations Manager in the running of the business and covering for absence.

Thame, Oxfordshire

• Policy & Resources Committee• Planning Committee

Aylesbury, Buckinghamshire

Ashford, Middlesex

MIS• MIS Admin – developing reports, custodial responsibility• MIS Support – ad-hoc support & solutionsFinance• Sales Ledger• Purchase Ledger• Management AccountsAd-hoc Responsibilities• IT Liaison• Production, Estimating support• Holiday relief for Account Managers• ISO Internal Auditor

Aston Sandford, Buckinghamshire

Thame, Oxfordshire

Wellington & Wairarapa, New Zealand

B.A. (Hons), Politics, German, European Studies

Activities and Societies: Goethe-Institut - served as Treasurer - Graduated with Honours in International Relations. Minored in German.

Education record

Activities and Societies: Civil Defence Team, Yearbook Committee, Windband, Jazz Band, Debating Team Five Bursary/A Levels: English.