Chris Panetta Email & Phone Number

Mississauga, Ontario, Canada

* Managed quotes and collected information and vendor pricing from various vendors to create custom Request for Proposals (RFPs) and Request for Quotes (RFQs).* Ensured Quote Deadlines were met and sent to clients.* Managed Client Relations towards potential clients and ensured a relationship was established* Negotiated shipping times with Distributors and Vendors

Mississauga, Ontario, Canada

* Proficient in resolving urgent, high, medium, and low priority tickets for diverse clients, ensuring prompt and efficient issue resolution.* Configured and maintained advanced networking equipment, optimizing network performance and ensuring seamless connectivity for clients.* Demonstrated exceptional problem-solving skills to troubleshoot complex technical issues, employing a systematic and analytical approach.* Regularly traveled onsite to repair and restore networks, effectively minimizing downtime and ensuring uninterrupted operations for clients.* Maintained comprehensive documentation of network configurations, troubleshooting steps, and resolution procedures, ensuring accurate and accessible knowledgebase for future reference.* Collaborated with cross-functional teams to identify and implement process improvements, enhancing overall technical support efficiency and customer satisfaction.* Engaged in continuous professional development to stay abreast of the latest advancements in networking technologies, ensuring up-to-date knowledge and skills.* Proactively engaged with clients to provide proactive support, conducting regular network audits and recommending optimizations to improve performance and security.* Excelled in a fast-paced and dynamic environment, multitasking effectively to manage competing priorities and deliver exceptional technical support services.

Greater Toronto Area, Canada

We provide the following services:- Software & Printer Configuration- Password Recovery- Data Recovery- Server Setup & Configuration- Network Setup & Configuration- Virus & Spyware Removal- Hardware Upgrades- Operating System Upgrades- Custom Projects

Toronto, Ontario, Canada

* Cisco Network Deployment: Deployed and managed a comprehensive Cisco network infrastructure, including routers, switches, Wireless LAN Controller (WLC), and Access Points (APs), ensuring seamless connectivity and optimal performance.* VLAN Implementation: Designed and implemented Virtual Local Area Networks (VLANs) to segment and manage network traffic effectively, improving network performance and security.* VoIP and SIP Phones Setup: Configured and integrated Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP) phones into the network, enabling efficient and cost-effective communication solutions for the organization.* Firewall Configuration: Set up and maintained firewalls to establish secure network boundaries, prevent unauthorized access, and protect against cybersecurity threats.* SSL VPN Setup: Implemented and managed Secure Socket Layer (SSL) Virtual Private Network (VPN) solutions to enable secure remote access to the network for authorized users, ensuring data privacy and confidentiality.* Network Monitoring and Troubleshooting: Conducted regular monitoring, troubleshooting, and performance optimization activities to maintain network uptime, identify issues proactively, and implement necessary adjustments for optimal network functionality.* Security Measures: Implemented security protocols, access control mechanisms, and encryption techniques to safeguard network data, resources, and communication channels.

Bachelor Of Information Technology (Honours) - Bit, Networking & It Security, First Year

O.S.S.D. ~ Ontario Secondary School Diploma