Served as Worker's Compensation National Account Manager for mid-market insurance carriers, network resellers, and large self-insured employers. • Ensured optimal product usage/performance across a broad spectrum of products: WC PPO Networks, Out of Network Services, DME Network Services, Bill Review Services, and a Nurse Triage Call Line. • Managed WC PPO network performance and overall relationship building and maintenance. • Organized regular performance reviews of assigned accounts to understand strengths and opportunities.• Maintained mutually beneficial relationships with existing clients by providing superior customer service.• Developed total account strategy consistent with goals, objectives, and sales direction.• Identified and closed upsell opportunities. • Conducted contract negotiations and executions. • Oversaw day to day issue resolution.• Supervised implementations for new and existing clients. • Directed quarterly and annual stewardships. • Performed data analytics to identify savings opportunities. • Completed annual forecasting/budgeting and resolved Accounts Receivable issues.

As a worker's compensation Account Manager I was assigned small market insurance carriers and self insured employers. I managed their day to day operations for the workers' compensation products they utilized and ensured those products were performing optimally. Another large portion of my responsibilities was implementing new clients in the workers' compensation program and implementing new products for existing clients. These successful implementations involved coordination between multiple departments both internally and with the client.

Greeted and acknowledged customers and maintained a solid product knowledge to assist customers with questions.• Prospected and generated sales leads that were suitable for Workers’ Compensation Programs.• Conducted large WC PPO network provider data verification projects.• Helped create the databases to store the sales leads and confirmed provider information.