Customer Success Manager
CurrentArise Virtual Solutions is an award winning specialist business process outsourcing company that uniquely blends crowdsourcing innovation, virtual technology and operational efficiencies to deliver better results. Recognised as a work-at-home call centre pioneer, Arise has been delivering services in the cloud for over 15 years through a network of independent work-at-home customer service, sales and technical support providers in the United Kingdom, Ireland, Canada and the USA. By using a unique virtual operating model, skill sets and demographics can be matched providing on-demand resources for daily, weekly or seasonal peaks. This has increased agent utilisation to over 90% for a UK client. Agents are supported with 100% online virtual learning, real time chat rooms, a 24/7 help desk and virtual engagement tools. Arise provides flexible and cost-effective customer support, sales support, technical support, chat support, e-learning and consulting solutions to premium brands around the world, including many Fortune 150 and 500 companies.