Chris Pearce Email & Phone Number

London Area, United Kingdom

Stockley Park, The Square, 6-9 The Square Stockley Park, Uxbridge, Middlesex, Uk.

Responsible for high-level relationship management for accounts in the UK/Global. Worked closely with customers to ensure they were satisfied with the services they received and to improve upon areas of dissatisfaction, to become a customer advocate and trusted advisor.

Stockley Park, The Square, 6-9 The Square Stockley Park, Uxbridge, Middlesex, Uk.

Single point of contact as relationship manager for customer accounts, acting as a client liaison throughout the customer lifecycle (Adoption, On-Boarding, Post-Sales Support etc.). Building relationships with all relevant stakeholders as a trusted advocate/advisor through identifying operational and business issues and opportunities to continuously find areas of improvement. Consult with Global Technical Support Teams on any customer issues and escalations. Engage with Project Management on project status and also Engineering regarding “in life” product improvements.

Single point of contact within Oracle for partner accounts. Provide support to partner accounts in order to maximize the end customer’s use of Support Services, to support a drive for a high degree of satisfaction and reference ability, and to protect and enhance Support revenue streams.Manage the contract, maintain accurate account information and manage the delivery performance in line with processes and policies.Plan and deploy finance related activities (forecasting, PO submission, accruals) to ensure effective delivery within agreed budget constraints.Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures.Assist in the renewal of Support contracts, and contribute to pre-sales activities.Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes.

Thames Valley Park, Reading

Build and develop strong customer relationships to become a trusted advisorEscalation management across a wide range of Oracle ProductsManage on-site and remote teams assigned to my accountsIdentify sales leads and convert these into opportunities via effective working relationships with our sales teamsAssemble dedicated and reliable teams to promote and implement Oracle support productsCurrent security clearance (SC)

Thames Valley Park, Reading

Thames Valley Park, Reading

Guillemont Park, Blackwater, Surrey

- Proactive maintenance planning (patching, system upgrades, regression planning)- System build recommendations, specifically for HA & Cluster - Performance issues- System sizing and virtualization (p2v)- Solaris and Linux environments- Oracle hardware technical advice and guidance- EOSL Guidance

Ordinary National Certificate (Onc), Computer Technology/Computer Systems Technology, Btec Ordinary National Certificate (Onc)

Higher National Certificate (Hnc), Computing & Software Engineering, Higher National Certificate (Hnc)

HNC in Computer Technology/Computer Systems Technology

Higher National Diploma (Hnd), Computer Technology/Computer Systems Technology, Higher National Diploma (Hnd)

HND in Computer Technology/Computer Systems Technology