Chris Pearson Email & Phone Number

Site Reliability EngineeringLed internal consulting/engineering team to work with several areas across USAA to establish SRE practices and principles for critical business applications. Key principles include:- Establishing services/SLOs- Instrument SLI metrics- Establishing SRE application monitoring via SRE burn rate alerting- Facilitate blameless culture to promote learning from failures- Reduction of toil via automation/engineeringLed internal development team to provide a SRE platform to provide Service/SLO management, monitoring and alerting. Technologies supported include:- Prometheus- AlertManager- Grafana- Spring Boot- React

Site Reliability EngineeringLed internal consulting/engineering team to work with several areas across USAA to establish SRE practices and principles for critical business applications. Key principles include:- Establishing services/SLOs- Instrument SLI metrics- Establishing SRE application monitoring via SRE burn rate alerting- Facilitate blameless culture to promote learning from failures- Reduction of toil via automation/engineeringLed internal development team to provide a SRE platform to provide Service/SLO management, monitoring and alerting. Technologies supported include:- Prometheus- AlertManager- Grafana- Spring Boot- React

API Infrastructure and SecurityTeam lead responsible for developing and supporting an internally built API management portal that leveraged OpenAPI specification files to enforce REST best practices and automated deployments to CA SecureSpan Gateways.Supported CA SecureSpan Gateway policies and OAuth infrastructure.Supported and developed Java EE and Spring Boot libraries for securing applications via JSON Web Tokens.Supported distributed cache solution based on Hazelcast IMDG. Established a new configuration management solution for new grids leveraging Ansible.Continued support for various Java connectivity infrastructure libraries.

Core Application InfrastructureResponsible for the development and support of various Java infrastructure libraries and applications. Libraries provided best in class solutions for logging, database connectivity, client/server features for SOAP and REST, application workload routing, feature toggles, pilot, and other various capabilities. Provided application development/design guidance and support to development teams across all lines of business. Worked closely with architects to design and implement capability that followed Java SE/EE specifications.

DevOps SolutionsResponsible for executing USAA's DevOps strategies. Identified and executed several projects for improving culture, processes, and technology solutions. Leveraged IBM UrbanCode Deploy for several automated deployment solutions for JBoss EAP, database data provisioning, and various other platforms.

Change Configuration & Release Management - Build ManagementLed team dedicated to providing CI/CD best practices for configuration management of various distributed platforms at USAA.

IT Operations AutomationDedicated team to provide IT Process Automation solutions across all domains of IT Operations at USAA. Areas include WebSphere, database, networking, service desk, storage, and server management.

Software Packaging - Windows Server ProvisioningEstablished Microsoft System Center Configuration Manager for managing Windows-based servers. Primary contributor for establishing a "Gold Load" provisioning solution for various HP and Virtual servers.

Desktop Infrastructure Management. Responsible for maintenance and support of Microsoft System Center Configuration Manager servers and clients.