#Salesforce Platform#Responsible for enterprise platform development and support for 2k worldwide users across Sales, Service, Marketing and Revenue (CPQ) Clouds for multiple divisions within Jostens.Accelerate billing process efficiency 164% YoY via custom multi-year and currency quote to cash and system. Manage pricing, quoting and billing processes for a $600m business line. Grow, promote and manage a team of 26 Salesforce professionals (FTEs & contract)- support, admins, business analysts, developers, QA & architects - delivering projects and 2x monthly releases of new features and fixes.#AI Experience#Launch generative AI exploratory project with Marketing, focused on growing most profitable customer program participation with chatbots and customer segmentation, powered by OpenAI. Leveraging 3rd party customer and prospect data, use AI to: define customer segment names, characteristics, detailed sales & marketing strategies to attract and grow participation.Present overview of Generative AI to enterprise digital organization of 120 employees. Train and upskill Salesforce team on adopting and exploiting ChatGPT, reducing implementation time by 40 hours for new feature implementation and automation of repetitive data management tasks.Align entire delivery team goals with AI objectives to increase productivity. Examples include:- Optimizing UAT process for Quote-to-Cash program using AI for bug reporting, powered by Microsoft Power Automate- Analyzing support ticket trends using AI to identify trends/recommendations/potential solutions via custom GPTs- Facilitating the creation of digital assistants focused on requirements, security, and automation design, enhancing delivery processes

Product owner for the consolidation of Salesforce and legacy HFF custom applications for 1200 users into a single Salesforce org - combining the business applications for the $1.9B acquisition of HFF.Solution owner for global digital property listing site (JLL Investor Center) and marketing technology platforms for the Capital Markets business line. Responsible for ensuring the security/object model, data migration, feature implementation, commissions process, and marketing automation capabilities meet the needs of the combined organization.Establish business case and lead implementation of Einstein Analytics (Tableau CRM) platform for 400 users - fulfilling enterprise advanced search needs for CRM data.

***Acquired by JLL effective July 2019Responsible for implementation and management of Salesforce for 900 users across the U.S. & Europe. Own strategy and strategic roadmap for Lightning platform. Lead development of custom Lightning components - focused on delivering the ultimate sales rep productivity tool via CRM. Architect multiple integrations between on-prem applications and Sales Cloud orgEstablish monthly release schedule and super-user collaboration group to align the system with the needs of the users. Manage Salesforce team of nine (9) individuals consisting of trainers, data quality, architecture, development, administrators and support - successfully exceeding corporate adoption goals of 2/3 brokers using the system - with an 80% user adoption. Lead implementation and management of ESRI across HFF. Deliver custom integration within Salesforce - giving end users 360-degree views of client property ownership with embedded market demographic data. Manage team of six (6) custom .Net support, app development and release management professionals - upgrading proprietary applications and applying CI principles to automate and increase release velocity.

Senior leader in Sales Operations group - responsible for strategic vision, business architecture and optimization of Salesforce CRM platform, enterprise CPQ application, inside sales automation, and sales enablement solution integration - supporting over 300 users worldwide.Consult and lead internal enterprise projects - assembling and working with cross-functional teams to increase sales and organizational effectiveness.

Founding member of CRM Center of Excellence - group tasked with ensuring implementation is aligned with best practices and the setup of a cloud governance model / optimization & adoption strategy for Salesforce Sales Cloud and Oracle (Eloqua) Marketing Cloud projects.Specialize in driving & defining CRM Business Intelligence for Marketing ROI and Sales, Marketing & Product alignment.Lead change management, communication plan development, and training agenda/needs for CRM program for the US marketing organization. ***Office closed, relocated to King of Prussia, PA

Responsible for leading new projects, initiatives, and upgrades to Oracle Eloqua & Salesforce platforms:- Manage upgrades and enhancements to Exec Briefing Center (EBC) Salesforce App - deploying custom configurations to support and upgrade company's best sales tool. - Integrate Customer Feedback Management (CFM) functionality with Salesforce & Eloqua - resulting in complete automation of post-sales customer surveys- Implement LivePerson online chat lead-gen program integrated to Salesforce - successfully generating over $300k in Opportunities in 3 months Manage user-experience upgrade for custom Electronic Product Download (EPD) application - deploying new Akamai software delivery functionality Implement Contract Automation System & manage quarterly upgrades/releases - leveraging Oracle E-Biz Suite to fully automate sales workflow processesDeliver Custom License Management & Electronic Delivery Portal for large public customer (Operational Innovation Award - FY11 winner)

Implement Business Process Management (BPM) for Credit Risk Infrastructure teamManage requirements, testing and deployment of data-feed monitoring workflow application for Enterprise Risk Gateway yielding cost savings of 2 FTEs / yearCredit/Market Risk Data Warehouse - Information Supply Delivery - serve as primary point-of-contact for on-boarding of new risk reporting feeds from various trading platforms, market risk reporting applications and accounting for other financial derivatives.

Deliver custom loan pricing and automated underwriting (Fannie Mae's DU) sales portal through Calyx Point integrationManage requirements, testing & support for custom loan closing document creation systemCreate, document and present company-wide Disaster Recovery plan to Corporate & Branch Operations Management***Company bankrupt