Chris Perrin Email & Phone Number

Runcorn, England, United Kingdom

Bootle, England, United Kingdom

Key Responsibilities:Assisting taxpayers with their PAYE enquiresUtilising critical thinking skills to solve complex issuesNavigation of multiple systems simultaneouslyData entry and clarifying/updating held dataEnsuring relevant administration tasks are completed in a timely manner

Preston Brook, England, United Kingdom

Key Responsibilities: Dealing with inbound sales enquiresAiding customer retention through identifying customer needs by utilising varied communication skills such as active listening and effective questioningAssisting with marketing research, creating cross selling documents and presentations for the team to aid department salesMeticulous data entrySupporting junior team members with difficult situations such as complaints, descaling situations

Preston Brook, England, United Kingdom

Key Responsibilities:Organisation and delivering training to large groups of sale staff to aid company sales figuresCreating training presentations and resources for sales staff to support product salesMaintaining accurate training records and creating feedback reportsLiaising with the marketing department on weekly calls, contributing to new sales strategiesProviding on call support for all business suppliers for queries and training

• Retaining customers by finding best deals and one that will suit their needs.• Compare and find suitable handsets and deals for customer through effective questioning and cross selling.• Upselling of other products.• Placed new orders for customers based on their needs and preferences.• Creating presentations for all team members on new handsets that are due to be released and handsets that are to be discontinued. The documents included specifications on all on handsets.• Searching through other networks to see the deals that we are not competing on and try and find flaws or clauses in the contracts which customers may not be aware of• Creating cross selling documents for the department for when handsets are out of stock or no longer available.• To collate marketing feedback from the department on the impact marketing strategy against call volume.• Prepare and present department market brand strategy, and time line co-ordinator.• Competitor researcher, preparing weekly department briefings.