Chris Phan Email & Phone Number

Surrey, British Columbia, Canada

• Managing all commercial operations and supply chain in BC's lower mainland (from Squamish to Hope)• Overseeing distribution amongst 11 Chevron commercial cardlocks, including 3 manned branches• Managing OPEX for the territory, building relationships with customers, third-party contractors, and agents including contract negotiations and executions• Ensuring all delivery and third party operations are performed safely• Working with sales to develop new business relationships and expanding services to promote corporate growth

Surrey, British Columbia, Canada

• Assisted in hiring, training, terminations, & conducted internal audits for the company• Organized and interpreted a large database of clients and inventory to facilitate provision of services• Managed a team of 52 drivers, coordinated shift launches, facilitated vehicle repairs, leading by example• Sourced new suppliers and negotiated rates to lower cost of inventory• Analysed data reports to determine KPI’s and identified areas that needed improvement• Ensured daily productivity and department targets were met or exceeded• Collaborated cross-functionally with IT Department to manage technology projects that streamline data

Richmond, Bc

• Scheduled and dispatched fleet of heavy vehicles to appropriate locations daily according to customer requirements• Conducted meetings and presented daily reports to senior managers providing insight on overall efficiency• Successfully integrated a mobile app used for ordering and scheduling services, effectively bridging the gap between client requests and services provided• Regularly communicated with software developers and technicians to reduce system errors and ensure proper functionality• Trained new hires on how to operate fuel trucks and utilise their on-board computers

Richmond, Bc

• Developed a Total Preventative Maintenance (TPM) Program, reducing machine breakdowns andincreasing uptime• Revised and created new SOPs for machines, specifically for their vertical turning lathes• Analyzed machine maintenance schedules, created workflow diagrams for each department, suggested methods on how to maximize uptime

Burnaby

• Suggested process improvements that increased production capacity by a forecasted 84%.• Created flow charts and identified value-added and non value-added activities• Implemented Six Sigma and Lean Principles that improve capacity and throughput• Utilized Theory of Constraint principles to identify bottlenecks in overall production

Vancouver, Canada Area

• Trained new staff members (line cooks, cashiers, and kitchen staff)• Facilitated daily food production and ordered inventory• Developed business relationships with suppliers

Vancouver, Canada Area

• Greeted customers upon arrival and prepared tables• Took orders and collected payments from customers while having a positive and friendly attitude• Worked closely with restaurant managers to address all customer concerns and to provide exceptional customer service