Chris Phillips Email & Phone Number

Sydney, New South Wales, Australia

Full oversight of day-to-day key functions and operations in Australia. Provide strategic commercial business direction including corporate governance, product commercialisation and roadmap, leadership on client partnerships engagement, and the management of Operations team (Sales / Account Management, Marketing, Finance and Operations)and Service Delivery Team (Service Desk / Support, Design and Development, Testing, Implementation, Training).

Sydney

Full oversight of day-to-day company operations in Australia and New Zealand including financial and corporate governance, product commercialisation, product development roadmap, client account partnerships and the management of software engineers, technical support team and website developers. • Spearheaded company value ethos and strategic change through implementation of new team structure, • Expanded operational processes and product suite commercialisation that resulted in 20% increase in output . • Increased revenue by 16% in first year through stringent cost management, improved corporate governance, reducing financial risk mitigation by a further 7%• Directed commercial SaaS offering, and corporate supplier contract governance and compliance. Lead new sales pipeline development that increased company EBITA >8% year on year. • Advanced the communication and collaboration strategies whilst acting as key organisation spokesperson for key enterprise stakeholders. • Redefined resource skillset and re-focused business commitments, brand documentation and company policies that enabled sustainability of business through COVID-19 impact.

Australia

Management and leadership of Sales and Marketing teams. Managing of strategic commercial and product development priorities. • Championed the development and implementation of the new online consumer and agent purchase portal that increased total online revenue by 22%.• Through a product and pricing strategy that resulted in a direct increase to overall business performance, and growth in revenue year on year by circa 6%. • Conceived annual sales and marketing strategies that strengthened market share from 4% to 9

Sydney, Australia

Responsible for new retail functionality development, software development engineers, technical support, and project management teams across Pacific region. • Instigated improved operational processes, documentation, reporting and Professional Services team structure that increased APAC Technical Solutions team output by circa 70%. • Achieved revenue growth of 25% 2012, 20% 2013 and 40% in 2015 for Technical Solutions software development.• Lead customer focus of APAC solutions sales team, managing multiple priorities whilst increasing client onsite discovery sessions by 150% year on year.

Sydney, Australia

Lead the commercial strategy and champion for all brand development and guidelines and corporate governance with Franchise network. Optimised and maximised contracted financial performance with key business partner wholesalers, airlines, Tour operators, Cruise lines, GSA’s and NTO’s and other industry suppliers.

Sydney, Australia

Principal lead and mentor for the Network Cruise Operation team managing annual budgets to optimise performance through setting and achievement of KPI’s.Conceived a vision, secured development funds, and implemented marketing criteria for all key preferred partner commercial agreements that resulted in improved (circa 35% / $1.2mill) supplier contributions. Increased marketing output and product commercialisation speed to market through rationalization of marketing and creative processes and reduced production costs by 25% saving $200,000 per annum. Pioneered implementation of the unique B2B and B2C online cruise booking platform software(PaaS and SaaS).

Sydney, Australia

Full Global Sales Office P & L responsibility. Worked closely with all Hotel GM's and Operation staff. Improved key wholesaler revenue turnover through targeted sales and marketing strategy and key client performance incentive scheme. • Nurtured and secured major international airline crew placement contract at London property for three (3) year 2004/05/06 work revenue circa AUD$20million – Largest revenue contract at the time.• Raised Group room night and revenue production levels ex Australia in the vicinity of >11% (2004 V 2003) and 8% (2005 V 2004), 7% (2006 v 2005)