-Build and script application packages for student laptops and workstations.-Assist with OSD Task Sequences and Driver Management.-Patch management within SCCM via WSUS-Currently migrating to a newer SCCM environment and exploring Azure for future Windows 10 deployments and optimization.

- Assist Sr. systems engineers with SCCM deployments, application packaging, and patching. OSD deployment and testing for new hardware as well.- Resolve tickets in Service Now for AD, GPO, and file sharing permission issues.- Deploy and configure new VMs via VM Ware Vcenter. Take snapshots of existing configurations and expand local disks. Troubleshoot problematic VMs during patching.

- Acquire tickets from IMS ticketing system to support cases submitted by customers.- Troubleshoot Microsoft 2012 R2, 2016 and Linux bases servers remotely.- Assign VLANs to devices, troubleshoot network connectivity and firewall rules.- Assist customers with creating virtual and bare metal servers through the IBM Customer portal.-Take cold calls and customer chats from external customers for support.- Escalate to proper teams (NOC, Advanced Support) when needed.

- Primary job function is SCCM Support and Management.- Build Application packages for 1st party and 3rd party applications through SCCM using .msi files, batches and power shell scripts.- Use SCCM for patch management of Windows 2008, 2012 servers with Automatic Deployment Rules (ADR) and a monthly patch schedule. - Patch Windows 7 and Windows 10 environments on a monthly schedule.- Create device collections for company infrastructure and for testing.- Build collections through queries and Active Directory Organizational Units (OUs)- Build OS deployments in HYPER-V and utilize SCCM to patch OS images on a monthly basis.- Update task sequences with new drivers for new Dell laptops and desktops.- Create accounts using Active Directory and Microsoft Office365 Cloud Exchange server.- Administer group policy by assigning computers to different OUs and security groups- Troubleshoot Tier 1 network issues from connectivity, modifying routes, and services outages.- Modify switch and router configurations using Moba Xterm and the Cisco Meraki dashboard.

- Respond to Remedy tickets to install software, printers, and on-site desktop support.- Assigned to Sausalito satellite branch for on-site support.- inventoried and disposed of end of life hard drives and old equipment.

Providing remote support for customers within the company off site and on site with several different locations.Installing engineering applications, updates, and custom software as needed.Providing on-site support with laptop deployments and creating standard system images via Microsoft System Center Configuration Manager 2012 (SCCM)Scanning inventory and making sure all assets are tracked and up to date using BMC Track IT Assist customers from the help line with technical support and initiate cold calls for existing tickets. Proficient with using Cherwell Ticketing Incident software and Bomgar remote support tools.Utilize Remote Desktop to install printers, server tokens, and install patches and updates. Creating/terminating user accounts for new employees, Creating OU folders, adding computers to the domain, and assigning specific rights and permissions, using Active Directory and Microsoft Exchange Management Console.

This position is a work on call position.Assisted with moving and setting up a Local Area Network for FEMA employees from one major office to another.Wired and terminated RG56 Coaxial Cable in office building for DirecTV service for televisions on multiple floors.Coordinated with IT staff to use Cat-5 network splitters to make up for the shortage of data network connections in the building. Assisted local IT staff in Baton Rouge and New Orleans to help troubleshoot connection, printer, and logistical issues user's faced with the move. Supported Federal Staging Yard and maintained a secured VPN network on a mobile Disaster Recovery Center

Assisting with transition from exchange e-mail from Mailstreet to Archdiocese e-mail system Travel to different sites to setup e-mail accounts and assist with computer problems. Utilizing helpdesk software and e-mail to support trouble tickets. Setup new desktops and laptops at various sites managed by the Archdiocese Use remote control support software from Scriptlogic Desktop Authority and go to my pc to setup e-mail accounts, printers, and setup software with administrative rights. Add and remove computers and users from the domain using active directory

Setup users to wireless multifunction all-in-one printers for scanning and printing. Coordinated with network manager to setup users from the Coast Guard, BP, St. Benard Parish andContractors on various wireless secured networks and different VLANS Setup access points and created Cat5 cable runs for mobile trailers around the site.

Conducted cold calls to customers via telephone or e-mail to schedule machine swap-out/refresh. Backed up user's profile and personal files (My Documents, Photos, Outlook PSTs, ect.) using Altiris PC Transplant.Used PC Transplant software to restore user's settings and documents and installed Northrop Grumman approved software on the new machine. Inventoried old laptops, desktops, and monitors to me sent back to tech depot to be decommissioned.

Performed hardware and software upgrades on customer computers in-shop. Replaced defective parts on-site for Hewlett-Packard computers for the Terrebonne Parish School System. Assisted with Help-Desk support for Trico-Marine. Assisted with setup of peer-to-peer access points and wireless satellites on top of roofs and water towers for the Tri-Parish.net Internet Service Provider.

Coordinated with Logistics staff to setup a network infrastructure after the previous building was destroyed in Hurricane Gustav. Hard-wiring, setup of switches, routers, hubs, and other equipment were setup and functional within 96 hours (4 days) on 3 separate floors. Assisted users in both Algiers TRO and 1250 Poydras with everyday technical support and internal customer care via the helpdesk. Managed and supervised public and private networks for DRC#35 (Disaster Recovery Center) Chalmette and St. Bernard LTRC. (Long Term Recovery Center) Preformed setups and configuration for in-house, DRC, and IPASS laptops, and network printers for; Assisted and instructed users on how to use Cisco 3002 Hardware VPN login and FEMA Cisco software VPN to access FEMA intranets and resources. Utilized Remedy helpdesk software to troubleshoot and generate help desk tickets. Provided on call support for the entire New Orleans area (Disaster Recovery Centers) DRC's.

Wired and installed networking, telephony cables, Cisco hubs, switches, and APC power equipment in Disney Hotels and Resorts. Upgraded firmware for POS (Point of Sale) systems for Wal-Mart Supercenter Store, while not interrupting the flow of the store during peak hours. Preformed rollout for Wachovia Bank setting up new computer systems. Ran cable and assisted with installing server in correctional schools within Northern Florida

Preformed technical support diagnosis and repair of personal computers and printers for end users, as well as Barrister field technicians. Provided support for Circuit City, Sam's Club, and QVC. Utilized people and communication skill to achieve a solution over the phone.

Installed upgrades in-store for customer's computers at the Firedog support kiosk. Recommended sales for in-store warranties to cover repairs of laptops, tv's, and other major electronics Provided technical support over the phone for users that called the store.

Worked in a high-paced sales environment providing technical assistance to customers. Preformed warranty, non-warranty support, upgrades, diagnosis, and repair for customer and store brought computers. Provided sales of computers and upgrades based on customer's needs.