Chris Plunk Email & Phone Number

Oxnard, California, United States

Leading Solution delivery for the City of Oxnard.* Vendor Management* Team growth and development* Strategic Planning* Employee Engagement

Los Angeles, California, United States

Led Application Development for the Claims department, covering many different applications and technologies, primarily focused on document handling, automation, and legal matter management.● Owned a departmental budget of $4.5M+, and managed multiple project budgets, each up to $3.7M.● Managed vendor relationships with multiple vendors, including contract review and negotiations, software solution providers, managed services, staff augmentation, and SaaS providers.● Led multiple RFPs selecting technologies, implementation partners, and staff augmentation.● Implemented OCR and ICR-driven automation to save the company over $1.5M per year, leveraging IBM Datacap.● Owned approximately 200 different applications, supporting the claim handling process.● Improved handling of approximately $1B in Cash Receipts per year, by replacing cobbled together components with a single, custom-built application.● Established a Diversity, Equity, Inclusion, and Belonging team within the department to help drive employee satisfaction via a specific strategy, roadmap, and execution.● Worked with peers to drive creation of a strategy and roadmap for the department, including multiple updates over the years.● Identified top talent, helping them to grow and prepare for future roles, including mentorship and career guidance, finding the right career path to meet individual goals as well as those of the company.● Implemented duplex printing for the Claims department, which saves 9M sheets of paper and $600K per year.● Helped drive the transition from waterfall to Scaled Agile Framework (SAFe) Agile and served as the technical Business Owner for one of the ARTs.● Won multiple awards for the implementation of pace and efficiency improvements across the company.● Led multiple projects and ongoing activities to modernize applications, including upgrades, patches, replacements, resolving security vulnerabilities, and compliance requirements such as CCPA and CPRA.

Greater Los Angeles Area

Responsible for leading the application development for Oracle, Business Intelligence and other Enterprise Applications.● Led organizational redesign of the enterprise application development team, including the integration of multiple teams.● Assisted with Enterprise Resource Planning, Forecasts, and Outlooks.● Provided project management oversight for various initiatives.● Managed multiple Business Intelligence tools, Cognos for reporting, Informatica for ETL, and Noetix Analytics for use with the Oracle e-Business Suite (EBS).● Led multiple integration strategies and technologies, including Informatica Power Center and Microsoft SQL Server Integration Services (SSIS) for batch processing, and Oracle SOA BPEL and Microsoft Azure Enterprise Service Bus (ESB) for real-time data integration.● Provided solutioning expertise, including technical design, DB design, and troubleshooting for multipleapplications.● Supported and led multiple system upgrades, including hardware, OS, and application upgrades.● Led multiple development methodologies, Agile, SCRUM, Waterfall, Kanban, to lead the various teams.

Directed multiple business analysis teams, including Finance, BI, and Application Administration.● Led production support activities and implementation support for all three areas.● Provided project management oversight for major initiatives and Oracle rollouts.● Led multiple Business Process Improvement projects, including the implementation of an AP Imaging systems using Kofax and MarkView (MV), and the implementation of a purchasing system using Coupa and integrated with Oracle Purchasing.● Actively managed vendors, consultants, and subcontractors, including the creation and review of various agreements and Statement of Work (SOW) documents.● Provided solutioning expertise, including requirements gathering, functional design, technical design, DB design, testing planning, QA, and troubleshooting.● Played a major role in the Oracle EBS upgrade to R12 overseeing the Finance area changes as well as the Reporting and BI areas.● Supported and led multiple other system upgrades, including hardware, OS, and application upgrades.● Led several Disaster Recovery (DR) tests using various DR options.● Assisted with Enterprise Resource Planning, Forecasts, and Outlooks.● Improved the process flow for the change management and QA process to ensure SOX and internal audit compliance.● Led communication efforts with business users, including communication of pending changes, maintenance schedules, and monthly operations calls.

Managed multiple business analysis teams, including Finance, BI, and Application Administration.

Managed the Oracle EBS Application Development team for all RICE items.

Led the implementation of Oracle Discoverer for multiple operating units, serving thousands of users in multiple countries.

Greater Nashville Area, Tn

Led the project to implement a web based reporting solution for a government agency in Louisiana, using Discoverer.

Greater Nashville Area, Tn

Administered the Oracle Applications and Discoverer for this large hospitality provider with such notable properties as the Grand Ole Opry and the Opryland Resort in Nashville, TN.

Greater Nashville Area, Tn

Developed Oracle PL/SQL and Forms changes and administered Oracle Discoverer for the filtration division of this Fortune 500 manufacturing company.

Greater Nashville Area, Tn

Provided server, network, and desktop support for nationwide end users at this small metal fabrication company.