Chris Poulos Email & Phone Number

Lady Lake, FL, US

I was the lead BSA, Product Manger on several successful B2B integration projects with insurance companies and their third party vendors. Processes that we integrated included vehicle assignments, the reporting of vehicle status updates along with the delivery of invoice data, supporting documents and the breakdown of payment remittance details.My efforts.

Consultant at Insurance Auto Auctions.

• Responsible for assisting assigned external clients in set up and implementation of VeriSign Billing and Operations Support System (VBOSS). Conceptualized and executed project plans, set-up market system parameters.
• Scheduled and collaborated with the development team in running billing production parallels impacting over 3 million subscribers.
• Successfully implemented VBOSS in the Detroit and Dallas Markets for MetroPCS as part of a team which became the first production deployment of VBOSS.
• Visited 10 MetroPCS stores after software deployments and identified areas for software usability improvements and identified opportunities.
• Provided support to MetroPCS in their validation of 700 changes and enhancements as part of the first major release. Studied and analyzed deficiencies found by the client in their acceptance testing and entered defects.

• Consultant U.S. GypsumActed as the Quality Assurance Analyst for conversion of legacy Human Resources application to new Oracle HR application. Validated business functionality delivered by the development team.
• Contributed in reviewing requirements for over 40 business enhancements; tracking completion and sign off of business requirementsConsultant IAAPerformed as Test Analyst for web-based Online Auction application that.
• Decomposed business requirements and created requirements matrix for new affiliate network vehicle tracking functionality. Identified inconsistencies and gaps in the functional requirements early in the development.

• Consultant to SBCIdentified planned, tracked progress and deployed process changes; generated monthly senior executive status presentations, presenting project accomplishments and defect metrics to Vice President and.
• Assumed the responsibilities of Project Manager for quality improvement initiatives at SBC, which resulted in 60 % reduction of customer reported production application defects. Consultant to Verizon WirelessManaged.
• Identified, documented, and corrected system errors that saved Verizon Wireless $200,000 in lost revenue within a 6 month period.

• Directed 80 developers that maintained and enhanced CAMPS (Common Ameritech Message Processing System) application, which included 27 subsystems and processed more than 5 billion messages each month.
• Successfully implemented process changes and improvements to the development life cycle, which included walkthroughs on detail designs and code deliverables prior to handoff, completion of an estimating model, and.
• Decreased production defects by 50 percent in six months, by directing the activities that reduced code and design defects within the entire customer care and billing organization.

Information System Manager (1989 – 1998)Estimated, planned, and scheduled major project work for AT&T Wireless Corporate Headquarters. Directed a team of 25 developers and coordinated project scheduling with other departments on major projects. Implemented Equal Access, switch upgrades, and flat rate toll pricing.