Chris Poulos Email & Phone Number

New York, Ny, Us

New York, New York , Us

At ASCAP, I have held leadership roles across both the product and data strategy & analytics teams. I transitioned to data & analytics because of an interest in the intersection of data and business strategy. The role also offered me the opportunity to work in an expanded technical capacity, whether writing SQL/Python or engaging with engineers - a thread that I have enjoyed throughout my career. In light of a leadership gap, I had the opportunity to take over a team of technical analysts, establishing the Data & Analytics Center of Excellence across our team and a group of 5 engineers. We have since modernized our tech stack transitioning to SaaS cloud products (e.g. Snowflake), grew in our capacity to use data strategically, and raised the bar on data literacy throughout the org, developing a roadmap for analytics maturity.- Product owner of the data and analytics backlog, ensuring top business analytics needs are being met across 8 stakeholder teams in the organization: licensing, international, repertory, distribution, legal, marketing, product and strategy, and membership. - Collaborate with senior leadership to develop annual project goals for team and work with cross functional teams to sprint plan to ensure goals are met; set priorities for both the data analysts and data engineers- Drive org-wide self-self service analytics in 100-user Business Objects and Tableau environments; negotiated and signed a deal with Sigma to modernize and replace Business Objects in the coming year- Manage a team of technical analysts- 3 senior and 1 junior- who mine data, support stakeholders, and tell stories through data visualizations- Develop team analytics engineering practices for building automation scripts and stored procedures, leveraging Snowflake’s capabilities using both Python and SQL to streamline processes and save time on repetitive tasks

New York, New York , Us

At ASCAP, I have held roles across both the product and data strategy & analytics teams. I transitioned to data & analytics because of an interest in the intersection of data and business strategy, especially given data’s growing importance across industries. The role offered me the opportunity to work in an expanded technical capacity, whether writing SQL/Python or engaging with engineers - a thread that I have enjoyed throughout my career. When there was a gap in leadership, I had the opportunity to take over the team, helping grow it both in responsibility and size by 2 analysts (4 analysts total).- Reshaped culture across the engineers and analysts forming a Data & Analytics Center of Excellence to foster a stronger connection across the two teams and to promote better data and analytics habits across the organization- Crafted an org-wide data maturity assessment and developed a roadmap for data & analytics maturity- Led mission-critical analytics initiatives supporting key revenue activities for licensing stakeholders, securing dollars across all major TV cable renewals and digital service providers (e.g. Spotify)- Developed standard operating procedures for documenting analytics methodologies to promote transparency and educate stakeholders, creating a foundation for a data literacy program as it relates to copyright information to promote data maturity- Led an org-wide data cataloging project to set the conditions for a data sharing philosophy- Conducted a data maturity assessment across 150 stakeholders starting with a survey- Developed a new analytics toolkit for the licensing and membership teams to support high-value licensing deals and to secure additional market share to support these deals- Created team SOPs including code backup and peer reviews, thorough documentation in Confluence, and Agile practices to manage quarterly and sprint planning

New York, New York , Us

- Product owner of the data strategy backlog, ensuring top analytics needs are being met across the organization- Worked closely with the Data Engineering team that manages a Hadoop big data environment to power reports and dashboards for users throughout the organizationInstituted Agile practices across a team of analysts and data engineers, organizing our workload into 2-week sprint cycles with sprint ceremonies and quarterly planning activities- Led an org-wide data governance and data strategy discovery effort with partner, Cognizant- Created a detailed data dictionary and ERD of the new Salesforce instance

New York, New York , Us

*B2C Salesforce Implementation*• Served as product and project lead for a 200-user B2C Salesforce implementation that powers core products for ASCAP’s membership division involving Salesforce service cloud and the lightning platform• Led the requirements gathering and discovery efforts on both business and technical fronts, which included a large-scale process re-engineering component as well as several system integrations and product launches• Built a custom Rails application to aid in the process re-engineering effort across 8 departments, reducing 324 distinct operational workflows to 150 and streamlined flows, identifying many tasks that could be handled in tandem for increased operational efficiencies• Developed a library of 40+ how-to videos to support users post-launch and led numerous train the trainer sessions• Produced and presented multiple decks outlining the benefits of a CRM to executives and how to best approach the roll out of a large scale application• Interfaced with leaders across many areas of the organization to garner support needed to drive the launch of the Salesforce platform, a goal that was reached on time and on budget• Led RFP effort to identify 3rd party implementation partner, Silverline and worked closely with them throughout the engagement• Contributed early requirements and product direction for an international blockchain initiative, sponsored by IBM

New York, New York, Us

• Support internal users in a new line of business called Venue Concierge, which helps place brides at their dream venues. Product requirements span two systems, Salesforce and a custom Rails application. New features led to 30% operational gains in productivity for the concierge operations team• Work with a development team located in Austin, TX, with current efforts focused on a large Salesforce implementation for the Local sales team, a $100 million revenue-generating business. It involves transitioning hundreds of employees from a legacy system, Dynamics CRM, to Salesforce.• Vetted various sales email tools across different business lines and managed the contract negotiation and onboarding process of an email platform called ToutApp• Led implementation HubSpot, an email marketing tool responsible for signing new paid advertisers• Led implementation of ToutApp, a sales tool responsible for sales marketing and smarter client follow up. Within 2 months of implementation, we have seen double the amount of outreach each sales rep can perform and an equivalent uptick in conversion.

Boston, Massachusetts, Us

• Developing the analytics and business intelligence platform on a third party tool called Looker; work cross functionally to collect reporting requirements. These requirements are often transformed into data visualizations and configured to allow for analytical drilling and transposing by end users.• Apply knowledge of Drizly database and MySQL to create custom models and reports• Collaborate with our VP of ad sales to create custom dashboards, used in meetings with liquor holding companies.• Manage custom back office tool used by the store operations team as well as partner stores throughout the country; gather feedback and define requirements for product enhancements• Support general managers and customer service representatives in all of our markets with technical issues and new product requirements

Boston, Massachusetts, Us

• Set up beer network in Manhattan and Brooklyn, working with General Manager of NYC; prepared technical requirements for the development team to make alterations to the ordering platform so that customers can legally order beer alongside liquor/wine online.• Analyzed internal and external operations needs and assisted in the creation and implementation of custom back office tools to support those needs• Created the store onboarding process and all supporting standard operating procedures for the store operations team; also created supporting training materials for store managers pertaining to the back office technology• Collaborated with the VP of engineering on the backend architecture especially as it relates to inventory management• Managed our network of iPhones via Meraki, a tool used to remotely push iOS enterprise applications• Worked intimately on every component of the store lifecycle in NYC from sales pitch through onboarding through customer service

• Implemented an interdepartmental backend, product roadmap for 2014 resulting in operational efficiency gains up to 20% across various departments• Managed the Salesforce.com platform, which was used across five departments. Collected and effectively prioritized use cases to implement a roadmap of custom Salesforce.com solutions resulting in significant productivity and operational gains. Managed a team of Salesforce.com developers in India who built and deployed solutions. Closely managed the deployment and roll out of all custom solutions to ensure user acceptance• Managed all logistics integration implementations with a third-party warehouse. Implemented an Item Master and many other system integrations. Managed a project of enhancements made to a custom, in-house tool used by the warehouse to process all customer returns

• Reorganized and rebranded the samples team and space by overhauling a broken process and implementing a new one supported by custom Salesforce.com solutions. Created standard operating procedures and established interdepartmental guidelines• Managed a team responsible for the inbound, outbound, and internal movement of production samples

• Managed inventory that arrived from our partnering vendors throughout the inbound and outbound processes• Managed the customer returns process at the warehouse and generated SOPs for Customer Service team regarding return slip management. Worked with the operational team to effectively establish a systematic process for day-to-day activities in an effort to optimize logistics operations. Created SOPs around these needs to facilitate training of new hires as well as standardize a process for quality inter-departmental communication

• Generated a 40-page logistics manual, which included SOPs to help advise the customer service team. Provided guidelines to CX reps regarding how to handle exceptions on packages, damages, claims, returns, cancellations, address modifications and shipping upgrades. Guidelines included details on how to effectively help the customer while maintaining the overall business goals of vente-privee• Established an effective communication line between the CX team and the warehouse especially with respect to handling customer returns, cancellations, address changes, and shipping upgrades• Trained new employees along with members of our 3rd party customer service support

Whatatee is a marketing and promotions company with an in-house artist and a full range of manufacturing capacities. We do nuts to bolts promotions, bringing your ideas to life on hats, shirts, polos, bags, pens, etc. (the list goes on).

- Oversaw all restaurant operations of an exclusive, members-only, dining club- Designed promotional and SEO marketing strategies for both ExDining and Bar Spyder products- Organized events for both of the above products including an attempt to break a Guinness World Record

- Co-founded, owned, and operated a web-based, restaurant delivery service located in downtown Boston- Successfully developed business relationships with restaurants and wine boutiques in Boston- Managed a team of drivers daily

Rented several apartments in Boston's prestigious Back Bay and Beacon Hill locations.

Chestnut Hill, Ma, Us

Founded and managed a team of 20 students to assist in BC Athletics game day promotional activities.

Chestnut Hill, Ma, Us

- Served as a teaching assistant and mentor to a philosophy/theology class of thirty students- Led class discussions and occasionally class instruction; helped create lesson plans and graded papers- Assisted students individually to help them grow intellectually, socially, and spiritually

New York, New York, Us

Assisted in the launch of the NHL's new website.

Chestnut Hill, Ma, Us

Assisted in hockey game day activities, while creating and implementing new promotions for BC and FSG corporate sponsors. Helped form and repurpose the new student group, Team Marketing.

Chestnut Hill, Ma, Us

One of four student managers to assist in daily needs of the Boston College D1 hockey team. Traveled with team to the Frozen Four in Milwaukee, Wisconsin.

Executive Mba, Business, Data, Statistics

Data Science, Backend Web Development, Javascript

Masters Of Arts, Philosophy

Bachelor Of Arts, Philosophy