Chris Poulos Email & Phone Number

New York, NY, US

New York, New York, US

At ASCAP, I have held leadership roles across both the product and data strategy & analytics teams. I transitioned to data & analytics because of an interest in the intersection of data and business strategy. The role also offered me the opportunity to work in an expanded technical capacity, whether writing SQL/Python or engaging with engineers - a thread.

New York, New York, US

At ASCAP, I have held roles across both the product and data strategy & analytics teams. I transitioned to data & analytics because of an interest in the intersection of data and business strategy, especially given data’s growing importance across industries. The role offered me the opportunity to work in an expanded technical capacity, whether writing.

New York, New York, US

- Product owner of the data strategy backlog, ensuring top analytics needs are being met across the organization- Worked closely with the Data Engineering team that manages a Hadoop big data environment to power reports and dashboards for users throughout the organizationInstituted Agile practices across a team of analysts and data engineers, organizing.

New York, New York, US

• B2C Salesforce Implementation*
• Served as product and project lead for a 200-user B2C Salesforce implementation that powers core products for ASCAP’s membership division involving Salesforce service cloud and the lightning platform
• Led the requirements gathering and discovery efforts on both business and technical fronts, which included a large-scale process re-engineering component as well as several system integrations and product launches
• Built a custom Rails application to aid in the process re-engineering effort across 8 departments, reducing 324 distinct operational workflows to 150 and streamlined flows, identifying many tasks that could be handled.
• Developed a library of 40+ how-to videos to support users post-launch and led numerous train the trainer sessions
• Produced and presented multiple decks outlining the benefits of a CRM to executives and how to best approach the roll out of a large scale application

New York, New York, US

• Support internal users in a new line of business called Venue Concierge, which helps place brides at their dream venues. Product requirements span two systems, Salesforce and a custom Rails application. New features.
• Work with a development team located in Austin, TX, with current efforts focused on a large Salesforce implementation for the Local sales team, a $100 million revenue-generating business. It involves transitioning.
• Vetted various sales email tools across different business lines and managed the contract negotiation and onboarding process of an email platform called ToutApp
• Led implementation HubSpot, an email marketing tool responsible for signing new paid advertisers
• Led implementation of ToutApp, a sales tool responsible for sales marketing and smarter client follow up. Within 2 months of implementation, we have seen double the amount of outreach each sales rep can perform and an.

Boston, Massachusetts, US

• Developing the analytics and business intelligence platform on a third party tool called Looker; work cross functionally to collect reporting requirements. These requirements are often transformed into data.
• Apply knowledge of Drizly database and MySQL to create custom models and reports
• Collaborate with our VP of ad sales to create custom dashboards, used in meetings with liquor holding companies.
• Manage custom back office tool used by the store operations team as well as partner stores throughout the country; gather feedback and define requirements for product enhancements
• Support general managers and customer service representatives in all of our markets with technical issues and new product requirements

Boston, Massachusetts, US

• Set up beer network in Manhattan and Brooklyn, working with General Manager of NYC; prepared technical requirements for the development team to make alterations to the ordering platform so that customers can legally.
• Analyzed internal and external operations needs and assisted in the creation and implementation of custom back office tools to support those needs
• Created the store onboarding process and all supporting standard operating procedures for the store operations team; also created supporting training materials for store managers pertaining to the back office technology
• Collaborated with the VP of engineering on the backend architecture especially as it relates to inventory management
• Managed our network of iPhones via Meraki, a tool used to remotely push iOS enterprise applications
• Worked intimately on every component of the store lifecycle in NYC from sales pitch through onboarding through customer service

• Implemented an interdepartmental backend, product roadmap for 2014 resulting in operational efficiency gains up to 20% across various departments
• Managed the Salesforce.com platform, which was used across five departments. Collected and effectively prioritized use cases to implement a roadmap of custom Salesforce.com solutions resulting in significant.
• Managed all logistics integration implementations with a third-party warehouse. Implemented an Item Master and many other system integrations. Managed a project of enhancements made to a custom, in-house tool used by.

• Reorganized and rebranded the samples team and space by overhauling a broken process and implementing a new one supported by custom Salesforce.com solutions. Created standard operating procedures and established.
• Managed a team responsible for the inbound, outbound, and internal movement of production samples

• Managed inventory that arrived from our partnering vendors throughout the inbound and outbound processes
• Managed the customer returns process at the warehouse and generated SOPs for Customer Service team regarding return slip management. Worked with the operational team to effectively establish a systematic process for.

• Generated a 40-page logistics manual, which included SOPs to help advise the customer service team. Provided guidelines to CX reps regarding how to handle exceptions on packages, damages, claims, returns.
• Established an effective communication line between the CX team and the warehouse especially with respect to handling customer returns, cancellations, address changes, and shipping upgrades
• Trained new employees along with members of our 3rd party customer service support

Whatatee is a marketing and promotions company with an in-house artist and a full range of manufacturing capacities. We do nuts to bolts promotions, bringing your ideas to life on hats, shirts, polos, bags, pens, etc. (the list goes on).

- Oversaw all restaurant operations of an exclusive, members-only, dining club- Designed promotional and SEO marketing strategies for both ExDining and Bar Spyder products- Organized events for both of the above products including an attempt to break a Guinness World Record

- Co-founded, owned, and operated a web-based, restaurant delivery service located in downtown Boston- Successfully developed business relationships with restaurants and wine boutiques in Boston- Managed a team of drivers daily

Rented several apartments in Boston's prestigious Back Bay and Beacon Hill locations.

Chestnut Hill, MA, US

Founded and managed a team of 20 students to assist in BC Athletics game day promotional activities.

Chestnut Hill, MA, US

- Served as a teaching assistant and mentor to a philosophy/theology class of thirty students- Led class discussions and occasionally class instruction; helped create lesson plans and graded papers- Assisted students individually to help them grow intellectually, socially, and spiritually

New York, New York, US

Assisted in the launch of the NHL's new website.

Chestnut Hill, MA, US

Assisted in hockey game day activities, while creating and implementing new promotions for BC and FSG corporate sponsors. Helped form and repurpose the new student group, Team Marketing.

Chestnut Hill, MA, US

One of four student managers to assist in daily needs of the Boston College D1 hockey team. Traveled with team to the Frozen Four in Milwaukee, Wisconsin.

Executive Mba, Business, Data, Statistics

Data Science, Backend Web Development, Javascript

Masters Of Arts, Philosophy

Bachelor Of Arts, Philosophy