Responsibilities: Responsible for the training and implementation of Toyota SmartPath and Lexus Monogram Digital Retail tools. Specialization in transitioning dealer client's existing vehicle sales process from a traditional retail sales model to transparent digital retail sales experience. Implementation is a multiple month, multiple visit process. Implementation includes pre-launch, launch, and 4-5 sustainment visits over a 6 month timeframe. Implementation process begins with leading dealer client through mapping their current sales process, assisting them in developing their new digital retail sales process, and then training staff on both the new program and newly sales process. Sustainment Visits include identification and analysis of areas of improvement in new sales process and discovery of further areas of opportunity with dealer client to create a continuing business relationship.Skills Used: Communication with client, analyzation of the dealership sales, internet, and finance processes, prioritizing dealer expectations and goals in order to cause the least amount of disruption to client business, returning the client to “business as usual” as quickly as possible. Training of sales department and sales management on new processes. Analysis of profit/loss from sales activities and presentation of results to build client trust, relationship, and demonstrate value in order to secure future business contracts once current project is complete.Accomplishments: Multiple successful projects. Quickly promoted from Toyota Implementation Team to Lexus Implementation Team. Assisted in the training of multiple newly hired employees. Responsible for multiple flagship Lexus projects including all of Penske Automotive Group Lexus dealerships and Lexus of Beverly Hills. Developed follow-up business contracts with multiple dealer clients.

• Responsible for the training and implementation of CDK Sales/Finance modules. Specialization in transitioning dealer clients from competitive DMS systems to CDK. Extremely successful (all client transitions successful to date with no additional return trips required) because I have a clear understanding the clients business model, enjoy explaining how CDK can make that process more efficient, and can recommend smoother and more compliant processes when asked by the client. Have performed these transitions with multiple major dealer groups, including Lithia, Autonation, Asbury, Greenway, Wyler, Spitzer, and Ancira with professional recommendations available from the Client Implementation managers on all of those projects.Skills Used• Communication with client, analyzation of the dealership sales and finance processes, integration with accounting, prioritizing dealer expectations and goals in order to cause the least amount of disruption to client business, returning the client to “business as usual” as quickly as possible. Training of finance and sales management on new processes, input on how to change processes to increase efficiency and compliance by making use of CDK’s capabilities as opposed to the previous software.

Responsibilities: Responsible for securing the sale on tangible products (the vehicle) and increasing profit by the sale of intangible products (insurance and warranties), securing the financing of the sale by negotiating loan terms with banks based on credit worthiness and loan structure, processing of all legal and loan documents, and ensuring the funding of the loan by securing all necessary stipulations required by the bank. Daily experience with Reynolds & Reynolds contracting system, Dealertrack, CUDL, and VinSolutions CRM. Skills Used: Closing of the sale, excellent communication skills, reading of credit bureaus, structured loans, contracted quickly and accurately.

Senior and longest tenured finance manager, having seen five others replaced. Averaged 1368 PRU in2011 (170 units), 1287 PRU in 2012 (737 units), and currently at 1669 PRU for 2013. Highest PRU month over month with one exception on an even rotation, highest average payment increase (21 to 25$). Clean CIT's. Monthly averages available upon request. Record month for the store was recorded when I was the sole FI manager (1397 PRU). Recommendations are available from previous FI Director, GSM, and Office Manager upon request. Left in order to move to Las Vegas. Daily experience with ADP/CDK, Vinsolutions, CUDL, Dealertrack, and Route One.