Technical Support Engineer
Current
May 2022 - Present
AeroLeads people directory · profile
Chris Prochnow Email & Phone Number
Customer Success Engineer
at
Iterable
1 work email found
@iterable.com
1 phone found area 212
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Engineer
Location
San Francisco Bay Area, United States, United States
Who is Chris Prochnow? Overview
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Quick answer
Chris Prochnow is listed as Customer Success Engineer at Iterable, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at iterable.com, phone signal with area code 212, and a matched LinkedIn profile for Chris Prochnow.
Chris Prochnow previously worked as Technical Support Engineer at Iterable and Technical Support Specialist at Iterable. Chris Prochnow holds Full Stack Web Development from General Assembly.
Company email context
Email format at Iterable
This section adds company-level context without repeating Chris Prochnow's masked contact details.
{first}@iterable.com
86% confidence
AeroLeads found 1 current-domain work email signal for Chris Prochnow. Compare company email patterns before reaching out.
Profile bio
About Chris Prochnow
I am a Technical Support Engineer supporting Iterable's customers and end-users by acting as their point of contact for on-going support issues. I design clear, easy-to-read response and other materials that improve customer's Iterable experience. Find data-driven methodologies to inform and improve the customer experience with our support team.
Listed skills include Html, Web Development, Web Applications, Cascading Style Sheets, and 6 others.
Current workplace
Chris Prochnow's current company
Company context helps verify the profile and gives searchers a useful next step.
Iterable
Website
AeroLeads page
6 roles
Chris Prochnow work experience
A career timeline built from the work history available for this profile.
Technical Support Specialist
- Provide platform support and initial incident triage for Iterable customers via email, chat, and video call.
- Interact with different third-party tools in order to support Iterable's products.
- Conduct error diagnostic research via Kibana and Datadog to identify issues.
- Collate information to create bug tickets for escalation to engineering, while maintaining clear and timely customer communication.
Jan 2021 - Jul 2022
Customer Success Engineer
- Implemented changes for technical support process with SLAs and streamlined CSAT
- Overhauled documentation and created user guide materials with more modern theming system (VuePress)
- Represent Kloudless at developer community events
Mar 2018 - Jan 2021
Web Development Student
I completed an immersive web development program where I collaborated and built full-stack web applications using several different front- and back-end technologies. Here are two projects I built while in the program:Recuperator - This is a Ruby on Rails based web app that puts physical therapists and their patients in touch with one another around.
Jan 2017 - Apr 2017
Office Administrator
Provided support to team of 30+ IT consultants working with a plethora of diverse organizations. Facilitated logistics for single- and multi-stage projects. Acted as customers initial point of contact and routed communication throughout team often in different physical locations. Processed internal day-to-day bookkeeping, and supported consultants with.
Jul 2013 - May 2016
Supervisor
Books Inc.
May 2008 - 2010
Team & coworkers
Colleagues at Iterable
Other employees you can reach at growthmarketingconf.com. View company contacts →
AJ
Amanda Jacobs
Colleague at Iterable
Miami, Florida, United States, United States
View →
BS
Bela Stepanova (She/Her)
Colleague at Iterable
San Francisco, California, United States, United States
View →
CO
Chinwe Okaeme
Colleague at Iterable
United Kingdom, United Kingdom
View →
SS
Sam Seghers
Colleague at Iterable
Mandeville, Louisiana, United States, United States
View →
AB
Austin Boyd
Colleague at Iterable
Salt Lake City Metropolitan Area, United States, United States
View →
EE
Eric Edmonds
Colleague at Iterable
Denver, Colorado, United States, United States
View →
BU
Brad Umbaugh
Colleague at Iterable
Denver Metropolitan Area, United States, United States
View →
DD
Dj Dailey
Colleague at Iterable
Denver, Colorado, United States, United States
View →
SF
Sam Fallon
Colleague at Iterable
Denver, Colorado, United States, United States
View →
SN
Sergey Nastich
Colleague at Iterable
New York City Metropolitan Area, United States, United States
View →
Amanda Jacobs
Colleague at Iterable
Miami, Florida, United States, United States
View →
BS
Bela Stepanova (She/Her)
Colleague at Iterable
San Francisco, California, United States, United States
View →
CO
Chinwe Okaeme
Colleague at Iterable
United Kingdom, United Kingdom
View →
SS
Sam Seghers
Colleague at Iterable
Mandeville, Louisiana, United States, United States
View →
AB
Austin Boyd
Colleague at Iterable
Salt Lake City Metropolitan Area, United States, United States
View →
EE
Eric Edmonds
Colleague at Iterable
Denver, Colorado, United States, United States
View →
BU
Brad Umbaugh
Colleague at Iterable
Denver Metropolitan Area, United States, United States
View →
DD
Dj Dailey
Colleague at Iterable
Denver, Colorado, United States, United States
View →
SF
Sam Fallon
Colleague at Iterable
Denver, Colorado, United States, United States
View →
SN
Sergey Nastich
Colleague at Iterable
New York City Metropolitan Area, United States, United States
View →
2 education records
Chris Prochnow education
Full Stack Web Development
General Assembly
Bachelor'S Degree, Organizational Studies
Pitzer College
FAQ
Frequently asked questions about Chris Prochnow
Quick answers generated from the profile data available on this page.
What company does Chris Prochnow work for?
Chris Prochnow works for Iterable.
What is Chris Prochnow's role at Iterable?
Chris Prochnow is listed as Customer Success Engineer at Iterable.
What is Chris Prochnow's email address?
AeroLeads has found 1 work email signal at @iterable.com for Chris Prochnow at Iterable.
What is Chris Prochnow's phone number?
AeroLeads has found 1 phone signal(s) with area code 212 for Chris Prochnow at Iterable.
Where is Chris Prochnow based?
Chris Prochnow is based in San Francisco Bay Area, United States, United States while working with Iterable.
What companies has Chris Prochnow worked for?
Chris Prochnow has worked for Iterable, Kloudless, General Assembly, The Linde Group, Inc., and Books Inc..
Who are Chris Prochnow's colleagues at Iterable?
Chris Prochnow's colleagues at Iterable include Amanda Jacobs, Bela Stepanova (She/Her), Chinwe Okaeme, Sam Seghers, and Austin Boyd.
How can I contact Chris Prochnow?
You can use AeroLeads to view verified contact signals for Chris Prochnow at Iterable, including work email, phone, and LinkedIn data when available.
What schools did Chris Prochnow attend?
Chris Prochnow holds Full Stack Web Development from General Assembly.
What skills is Chris Prochnow known for?
Chris Prochnow is listed with skills including Html, Web Development, Web Applications, Cascading Style Sheets, Javascript, Customer Service, Research, and Ruby.
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