Chris Prochnow Email & Phone Number

California, United States

San Francisco, California, Us

San Francisco, California, Us

• Provide platform support and initial incident triage for Iterable customers via email, chat, and video call.• Interact with different third-party tools in order to support Iterable's products.• Conduct error diagnostic research via Kibana and Datadog to identify issues.• Collate information to create bug tickets for escalation to engineering, while maintaining clear and timely customer communication.

Xinyi District, Taipei City, Tw

• Implemented changes for technical support process with SLAs and streamlined CSAT• Overhauled documentation and created user guide materials with more modern theming system (VuePress)• Represent Kloudless at developer community events

New York, Ny, Us

I completed an immersive web development program where I collaborated and built full-stack web applications using several different front- and back-end technologies. Here are two projects I built while in the program:Recuperator - This is a Ruby on Rails based web app that puts physical therapists and their patients in touch with one another around injuries and their treatment. Getting two users full assess to a shared resource while simultaneously keeping it secure from other parties required some interesting and tricky validation and authorization. It is also mobile responsive, and incorporates Foundation 6 in its styling.Repo: https://github.com/chri-roch12/RecouperatorBuilt with Ruby on Rails, Devise, SASS, Foundation 6, PostgeSQLActividay - This was a project I built as part of a team, and I was involved in all steps of its creation from initial idea and wireframes to its last push to production. I was responsible for the initial setup of SASS styling, as well and laying the groundwork for future iterations of the project. This project also required a large amount of version control, and I reviewed code and created trackable issues for problematic conflicts. Repo: https://github.com/medinal/actividayBuilt with Ruby on Rails, Devise, SASS, Bootstrap, PostgeSQLYou can check them out below!

Berkeley, California, Us

Provided support to team of 30+ IT consultants working with a plethora of diverse organizations. Facilitated logistics for single- and multi-stage projects. Acted as customers initial point of contact and routed communication throughout team often in different physical locations. Processed internal day-to-day bookkeeping, and supported consultants with their own expense practices.

Full Stack Web Development

Bachelor'S Degree, Organizational Studies