SUMMARY Experienced Customer Service and Retail Manager, well-versed in a broad scope of sales, management and training responsibilities. Highly motivated to improve customer relations and satisfaction, increase sales and provide effective solutions to problems. HIGHLIGHTS/STRENGTHS • Dynamic Leadership and Team Building • Customer Satisfaction Improvement • Customer Acquisition and Retention • Organizational Changes and Transitions • Problem Identification and Effective Solutions • Product Presentations and Education • Operations Analysis, Improvement and Cost Reduction • Recruiting, Staffing Initiatives and Sales Training • Financial Administration