Chris R. Email & Phone Number

Yateley, Gb

Yateley, Gb

London Area, United Kingdom

London Area, United Kingdom

As a Business Analyst at The Instant Group, Chris bridged a critical knowledge gap during the development of a new web-based platform for real estate and workspace management. Despite limited access to a functional product, he focused on three core business areas, emphasizing thorough requirements gathering and detailed user story development.Key Contributions:Collaboration with Product Owners and Engineering Teams:• Worked closely to understand platform functionalities and features• Extracted and clarified undocumented business processesProcess Diagram Development:• Created comprehensive diagrams mapping user interactions• Facilitated cross-team understanding through visual representationsUser Stories and Acceptance Criteria Definition:• Crafted detailed stories and criteria for testing and development• Covered both happy and unhappy paths for all user scenariosOperational Manual Creation:• Authored internal and external manuals from scratch• Provided clear guidelines for platform usage and supportPlatform Deployment Support:• Ensured well-documented processes during deployment• Played key role in successful platform rolloutChris's efforts significantly enhanced platform understanding and usability, ensuring clearly defined and documented business processes for smoother user and support team transition.

Bracknell, England, United Kingdom

As Lead Business Analyst and Product Owner at Honda, Chris spearheaded the development of a revamped frontend digital platform and comprehensive Salesforce backend, focusing on improving user experience and streamlining processes. He implemented event-driven architecture and microservices for real-time data processing and enhanced scalability.Key Achievements:1. Design Asset Management: o Developed and implemented a design asset management plugin for Adobe Creative Suite.o Enhanced asset browser with advanced search and filter functionality.o Integrated auto-update feature for real-time brand guideline consistency.2. Vehicle Configurator Advancement: o Deployed an advanced vehicle customization tool within Adobe Photoshop and Illustrator.o Incorporated 3D viewing capabilities for 360-degree vehicle visualization.o Streamlined creation of promotional materials across multiple platforms.3. Salesforce Backend Implementation: o Implemented Automotive Cloud for streamlined vehicle sales and service operations.o Deployed Retail Cloud for seamless omnichannel customer experiences.o Partnered with IT and solution architects to ensure Salesforce backend met business needs.o Led electric vehicle sales process innovation, enhancing customer journey management and e-commerce integration.4. Service Cloud Optimization: o Optimized case management and improved customer support efficiency.o Leveraged Salesforce analytics and marketing tools for personalized customer experiences.5. Website Front End Development: o Developed user stories and acceptance criteria aligned with business objectives.o Integrated new website with digital transformation goals to enhance efficiency and drive growth.6. Agile Practices and Collaboration: o Facilitated sprint planning, review, and retrospective meetings.o Led cross-functional collaboration to refine product backlog and meet evolving needs.

Chris served as a Salesforce business consultant, contributing to an efficient and successful telecommunications rollout project. His expertise in backlog management and stakeholder engagement ensured timely delivery. Key contributions included:• Backlog Management:o Conducted regular, thorough backlog reviews and refinements to proactively address evolving client requirements and expectations.• Data Migration: o Spearheaded a seamless data migration from Salesforce Classic to Energy and Utilities Cloud, ensuring a smooth transition.• Sprint Planning and Client Presentation:o Developed comprehensive sprint plans and presented them to the client, enabling effective progress tracking and meeting delivery targets.• Salesforce Industries: o Leveraged Energy & Utilities Cloud to deliver industry-specific solutions tailored to telecommunications and utilities sectors.

Excelled as the lead business analyst for BlackRock, leveraging deep CMS expertise to oversee the vendor selection process and gather comprehensive requirements. Ensured selecting an optimal CMS solution to support the client's editorial production needs.• Facilitated highly effective business and technical workshops across multiple time zones, eliciting detailed requirements from key stakeholders.• Thoroughly reviewed and managed vendor demonstrations, then synthesised the findings into a well-structured final report based on the RFP responses and vendor presentations.• Provided a well-informed, data-driven recommendation on the most suitable CMS solution, drawing on the extensive information gathered throughout the vendor selection process.

London, England, United Kingdom

Served as the senior business analyst, leading a platform selection and migration strategy to deliver a transformative publishing platform that drove significant operational improvements.• Conducted a comprehensive impact assessment, comparing the benefits and drawbacks of maintaining the current platform versus implementing a new solution.• Recommended a strategic migration to a new CMS and CRM platform powered by Salesforce Lightning, outlining the rationale and expected business benefits.• Crafted a thorough RFP to engage third-party vendors and thoroughly investigate potential new platform solutions that could best meet the organisation's evolving needs.

London, England, United Kingdom

Served as the lead business analyst, directing workshops to define critical business requirements and issues around the CMS and CRM platforms. Ensured a smooth transition and effective training for staff to maximise user adoption.• Created well-structured epics and user stories for the Salesforce and Zuora platforms, providing clear direction for the development teams.• Managed a team of 6 business analysts, mentoring them on agile working methods and industry best practices to drive consistent, high-quality output.• Completed a thorough impact assessment to understand the implications of changes to the CRM and billing platforms, informing the transition strategy.

Oxford, England, United Kingdom

Introduced Agile methodology for the development of a new digital front-end and back-office platform, ensuring consistent documentation and comprehensive business process understanding.• Established a BA working group to facilitate peer reviews and mentored junior BAs on industry-leading practices, fostering a culture of continuous improvement.• Defined a detailed, prioritized product backlog to track progress and maintain alignment with the organization's strategic business objectives.• Conducted an extensive impact assessment report, providing a well-researched comparison of the benefits and costs of remaining on in-house software versus adopting third-party products.

London Area, United Kingdom

He directed UX design and data modelling for the online cataloguing platform, facilitating remote collaboration across multiple time zones to prioritise product backlog and review UX designs.• Created a new UX design for the online cataloguing platform in Christie’s Canvas platform (censhare CMS product).• Ran remote workshops across multiple time zones with business stakeholders to determine product backlog and review UX designs.• Defined and prioritised the backlog for the internal and external development teams.

Windsor, England, United Kingdom

Chris served as the Lead Product Owner at Centrica, leading a cross-functional team to enhance the telephony system and customer service processes. He focused on improving customer experience based on their value to Centrica and integrating a new mobile app for engineers with the Genesys customer service platform. Key contributions included:• Telephony System Enhancement: o Leveraged Energy & Utilities Cloud to optimize customer service processeso Led initiatives to tailor customer experiences based on their value to Centrica• API Development and Integration: o Collaborated with development team to create APIs for seamless communication between mobile app and Genesys platformo Enabled real-time data exchange for job updates, engineer availability, and customer interactionso Ensured real-time data synchronisation between field engineers' app updates and Genesys system• Data Mapping and Transformation: o Defined correspondence between mobile app and Genesys data fieldso Ensured accurate status updates between engineer app and Genesys case statuso Implemented data transformation processes for compatibility and consistency across systems

• Developed a pan-European CMS RFP and provided guidance to stakeholders on Agile principles for front-end website integration data mapping table.• Spearheaded the adoption of Agile methodologies company-wide, with a specific focus on digital solutions.• Enhanced Adobe CMS for digital car/bike configurators and finance calculators, implementing online order processing, bespoke configurations, and integration with third-party banks throughout Europe.• Authored Epics and User Stories, managed product backlog, and upgraded to salesforce sales cloud and Marketing cloud for car configurator and finance calculator across the European network.• Collaborated with Honda Bank to analyze financial implications of online sales and real-time applications.• Successfully deployed a specialized Power product app for dealer support.• Generated a future retail and e-commerce multi-channel TOM, oversaw the 3rd RFP for Lawn Mower app support, and developed targeted marketing strategies on the pan-European platform

Spearheaded the delivery of a new editorial platform (CMS) and the implementation of streamlined editorial processes across The Sun, The Times, and The Sunday Times newspapers, ensuring a smooth transition and user adaptation. Played a pivotal role in replacing News UK's 30-year-old legacy newspaper platform, modernizing the organization's technology stack and enabling seamless multi-channel content delivery.• Defined a new editorial process for leveraging Methode and CHP to replace legacy CMS systems.• Established a BYOD (Bring Your Own Device) policy within the Newsroom, enabling greater flexibility in the new editorial process for remote and casual workers.• Launched new app editions (Android and iOS) for The Times and Sunday Times, as well as a rebranded website for The Sunday Times and The Times.• Replaced News UK's 30-year-old legacy newspaper platform with a modern, unified CMS solution, bringing the organization into the digital age and allowing for the simultaneous publication of content across print, apps, mobile, and other digital channels.The implementation of the new CMS platform was a transformative initiative that modernized News UK's technology infrastructure and enabled the seamless delivery of content across multiple outlets, from traditional print to digital platforms. This upgrade laid the foundation for enhanced operational efficiency, improved content distribution, and better alignment with the evolving media landscape.

Hammersmith, England, United Kingdom

Led the rollout of Coca-Cola's new digital ecosystem, including a modern website powered by Adobe CMS, a smartphone app, and a CRM system built on Salesforce. Managed the complex data migration of 3.5 million customer records, ensuring a seamless deployment across the organization.• Leveraged customer data to develop more targeted and personalized direct marketing campaigns, driving increased engagement.• Implemented innovative social media strategies to amplify the Coke brand and foster deeper connections with consumers in the digital space.• Oversaw the intricate process of migrating 3.5 million customer accounts and associated data during the rollout of the new digital infrastructure, ensuring a successful transition.

London Area, United Kingdom

Chris demonstrated a strong history of success in business analysis, project management, and consulting roles across various industries, including telecommunications, financial services, and technology. Key achievements include:• O2 (2011-2012):o As Lead Business Analyst, defined the new CPQ process for a customer-facing, multi-channel e-commerce Salesforce platform and CMS.o Developed data mapping tables for front-end website integration and managed a team of Business Analysts to deliver improved business benefits.• Capgemini (2007-2012):o Focused on business transformation initiatives and CRM/ERP platform implementations, driving process improvements and operational efficiency.o Led projects, conducted training sessions, and coordinated with cross-functional teams to ensure seamless execution.• Rule Financial (2004-2007):o Collaborated closely with clients such as ABN AMRO and London Clearing House to enhance processes and deliver tailored solutions.o Engaged with clients to document requirements, facilitated collaborative environments, and applied Agile methodologies to streamline processes and boost productivity.• Abbey National (2001-2004):o Engaged in CRM implementation for non-retail banking segments, enhancing customer interactions with IFAs.o Analysed business processes, identified CRM system requirements, conducted end-user training, and contributed to strategies for driving new business and nurturing client relationships.

History, Government And Politics And Law

Education record