Chris Webb Email & Phone Number

Irvine, California, United States

• Direct administration, compliance, finance, project management, and operations for Secured Retail Networks, an Inc. 5000 and CRN 150 fastest-growing company which designs, deploys, manages, and supports security and.
• Helped increase top-line annual revenue by 104%; expand recurring revenue stream by 293%; and grow managed client revenue by 685%.
• Broadened client base by 41%, while achieving a 96.5% customer satisfaction rating.
• Increased the company’s net promoter score by 9.3%. Revamped ticketing system to prioritize the most urgent and important customer requests.
• Codified and documented protocols for network engineers; this ensured a consistent level of service.
• Created and implemented consistent templates for master services agreement, statement of work, and non-disclosure agreement.

Irvine, California, United States

• See above for key accomplishments.

Costa Mesa, California, United States

• Directed data integrity and end-to-end data submission for $1B+ in annual claims for OptumInsight, a division of UnitedHealth Group.
• Helped the largest Medicare Advantage plans improve the quality of their encounter data, which reduced costs; improved quality scores; enhanced health care outcomes; and ensured accurate and complete reporting.
• Helped clients capture significant additional annual revenue. (Incomplete encounter data is the #1 cause of inaccurate diagnostic data reporting.)
• Adhered to the Center for Medicare/Medicaid Services (CMS) requirements for Encounter Data System (EDS), Alternate Submission Methods (ASM), and Hierarchical Condition Category (HCC) data.
• Implemented internal controls to ensure complete and accurate submissions. Performed end-to-end data reconciliation, and assessed leading indicators of data integrity.
• Collaborated across departments to identify and resolve errors in the end-to-end data submission process.

Costa Mesa, California, United States

• Directed risk adjustment data validation (RADV) for OptumInsight, the US’s largest full-service retrospective risk adjustment provider.
• Oversaw RADV department and audit processes.
• Helped achieve an 85-90% chart retrieval rate.
• Helped increase the accuracy and completeness of client submissions.
• Audited Hierarchical Condition Category (HCC) codes submitted to CMS; reconciled HCC codes with chart documentation.

Irvine, California, United States

• Directed cross-functional project management for MultiPlan’s network development division.
• Led teams that developed MultiPlan’s best-in-class Medicare Advantage network, which today has 1M+ contracted providers.
• Spearheaded initiatives to recruit providers; create provider contracts; and build out provider networks.
• Helped clients reduce out-of-network claims by 67%.
• Increased revenue by developing locality-based CMS rate schedules and pricing. Helped clients achieve 99% provider acceptance of reimbursement rates.

Irvine, California, United States

• Helped Beech Street become US’s largest privately-owned healthcare preferred provider organization (PPO).
• Managed start-to-finish product development. Products included health benefits, healthcare management services, claims management, claims repricing, out-of-network cost-containment programs, and technology solutions.
• Defined target markets; performed in-depth market analyses; and developed and defined successful products.
• Identified partnership opportunities to broaden product line; negotiated contracts and licenses for new technologies or products.
• Created marketing materials to effectively market and sell products.
• Trained the entire organization on Beech Street’s product line, with an emphasis on consultative, solution-based sales techniques.

Irvine, California, United States

• Ensured accuracy of provider data and contracted reimbursement schedules for a national network of 400K+ healthcare providers.
• Facilitated $2B in annual healthcare claims.
• Developed and monitored production and quality standards.
• Created business rules for IT system enhancements.

Irvine, California, United States