Chris Rey work email
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Tenured SaaS professional obsessed with building effective and innovative customer experiences. Strong track record of driving outcomes in Customer Success, Professional Services, and Technical and solution Sales. Insatiable appetite for learning and development.
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Principal Solutions EngineerMedalliaEnglewood, Co, Us
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Director, Solutions EngineeringMedallia Jul 2024 - PresentPleasanton, California, Us
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Senior Solutions EngineerMedallia May 2022 - Aug 2024Pleasanton, California, Us• Trusted advisor to Sales and Client Teams during the sales cycle; comprehensive solutions for clients that drive clients business objectives• Provide deep technical and strategic guidance around deploying, connecting, and leveraging Medallia's suite of CX solutions and products• Act as the voice of the customer from the field to our Product and Product Marketing Teams to provide intel and guidance on roadmap development• Deliver thought leadership in the form of webinars, written articles, and more• Consult on Go To Market strategies and commercial operations
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Sr. Manager, Enterprise Solution DeliveryMedallia May 2021 - May 2022Pleasanton, California, Us•Portfolio Ownership & Leadership: lead a team of Digital CX Solutions Analysts; own business operations of portfolio with 150 Enterprise clients; plan, develop, and achieve operational excellence and revenue development• Strategic Advisory: deliver comprehensive strategic CX program guidance to external and internal clients as an industry and Product SME; develop detailed thought leadership workshops, client business reviews, and more• Customer-centric: plan, develop, and launch surveys across our external and internal Products to measure OSAT and NPS; develop and rollout closed loop processes to improve metrics and resolve client issues; drive operational and Product excellence by delivering insights and feedback actioning
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Manager, Enterprise Cx Solution DeliveryMedallia May 2019 - May 2021Pleasanton, California, Us
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Digital Customer Success ManagerMedallia Feb 2018 - May 2019Pleasanton, California, Us
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Board Member, Public LibraryCity Of Englewood Colorado Jul 2023 - Aug 2024 -
Regional Leadership Council MemberCustomer Experience Professionals Association (Cxpa) Nov 2021 - Aug 2024Minneapolis, Minnesota, Us -
Cx Program Advisory Council MemberCalifornia State University - East Bay May 2022 - Jan 2024Hayward, Ca, UsPreserve and enhance the reputation and quality of CSU East Bay's CX program through strategicreview of the executive education noncredit courses.Offer expert guidance to faculty and students through occasional classroom visits,forums and conferences.Promote the program’s goal of linking industry with academia to help ensure the CX Program's work is relevant and beneficial. -
Customer Success ManagerCrownpeak Oct 2016 - Jan 2018Denver, Co, Us• Own client relationships post-implementation; act as trusted business advisor• Maximize client ROI through business reviews, strategic program guidance and technical advisory• Responsible for client renewals, expansions and upsells, and client escalations -
Team Lead, Signpost National Brands™ Account ManagementSignpost Jul 2015 - Aug 2016New York, Ny, Us• Oversee six Account Managers serving more than 1,800 Enterprise & Franchise accounts• Manage projects with cross-functional teams, both internally and externally to improve UI/UX and product performance for Corporate and Enterprise clientele• Be the expert on our SaaS platform, marketing automation & CRM tools for high-level clients• Nurture & grow existing client relationships• Develop QBRs for clients and weekly reporting for Management & Executives• Create and grow additional revenue channels -
Strategic Account ManagerSignpost Jan 2015 - Jul 2015New York, Ny, Us• Managed 200+ Enterprise & Franchise accounts• Efficiently onboarded clients to our proprietary SaaS platform• Worked closely with cross-functional teams, to improve product performance, UI/UX for Enterprise & Franchise clients• Retained book of business through regular proactive communications, resolved client conflict when necessary• Worked with Sales to nurture relationship with assigned brands and secure PVAsNamed one of America's Most Promising Companies by Forbes, Signpost is backed by Spark Capital, Google Ventures, OpenView Venture Partners, Scout Ventures and a group of angel investors including Jason Calacanis, Thomas Lehrman, and Jack Herrick. The company is headquartered in New York City with locations in Austin and Denver.
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Account ManagerSignpost Jun 2014 - Jan 2015New York, Ny, Us
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Account ExecutiveRatespecial Interactive Llc Sep 2013 - Jun 2014Pasadena, Ca, Us2012 Inc. 500 Awards:- #2 Fastest Growing Advertising and Marketing Company- #14 Fastest Growing Private Company -
Multimedia & Marketing InternThe Tico Times Aug 2012 - Dec 2012Costa Rica's #1 English-language news source for more than five decades. We provide quality coverage on what's going in Costa Rica and around Central America. -Created and structured my own multimedia and marketing internship with the newspaper.-Implemented new marketing efforts to increase social media presence, readership, and sales during a period of financial downturn and restructuring of the organization.-Pitched, researched, and created content for the digital paper. I produced and edited multimedia stories about the rise of craft beer in Costa Rica, the world's top sloth sanctuary, national protests, and more.
Chris Rey Skills
Chris Rey Education Details
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University Of OregonJournalism: Advertising -
Fordham UniversityPsychology
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Loyola High School
Frequently Asked Questions about Chris Rey
What company does Chris Rey work for?
Chris Rey works for Medallia
What is Chris Rey's role at the current company?
Chris Rey's current role is Principal Solutions Engineer.
What is Chris Rey's email address?
Chris Rey's email address is cr****@****lia.com
What is Chris Rey's direct phone number?
Chris Rey's direct phone number is +164650*****
What schools did Chris Rey attend?
Chris Rey attended University Of Oregon, Fordham University, Loyola High School.
What are some of Chris Rey's interests?
Chris Rey has interest in Civil Rights And Social Action, Animal Welfare.
What skills is Chris Rey known for?
Chris Rey has skills like Advertising, Blogging, Editing, Social Media, Social Networking, Marketing, Facebook, Film, Customer Service, Social Media Marketing, New Media, Multimedia.
Who are Chris Rey's colleagues?
Chris Rey's colleagues are Bruk Dejene, Estefania Benitez, Jean-Paul Sergent, Diana Mouasher, Matthew Green, Tony Tao, Tyler Stevenson.
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