Chris Riggs Email and Phone Number

Manager of the commercial production features and enterprise service tools that support digital marketing funnels, data analytics, improvements in player conversion, retention and usage rates. Led product development and monetization strategies for StoryLoom's gaming platform, successfully launching in 200 countries across Android, iOS, and web platforms. Supervised cross-functional teams (4 Engineering teams, 5 Product Managers, 2 UI/UX designers, and 6 Producers), developing the game's initial revenue stream. Exceeded user growth KPIs by integrating in-app purchases, ad monetization, and marketplace enhancements resulting in increasing user sessions by 23% and D1-D7 retention rise by 15%. Guided economy designers and data analysts to enhance platform stability and game analytics interpretation

Wrote MVP product requirements and created patient focused use cases and user journey’s that defined initial predictive AI data and NLP design models.Led product development for a digital healthcare platform utilizing AI and ML, focusing on enhancing patient quality of life. Designed initial data architecture, iterated platform functionality using data insights, and improved predictive AI LLM and personalization. Managed AI/ML strategy for MLX, overseeing roadmap and delivery of key services. Enhanced design features using R&D tests and IBM Watson AI engine, and developed four fundamental FTUEs to boost data collection. Collaborated with data scientists and engineers to refine algorithms, achieving an 85% predictive accuracy KPI

Responsible for aligning stakeholder vision with client’s product roadmap to improve overall customer acquisition and average sales volume for e-commerce web and mobile apps.Established a clear product vision and marketing strategy for global e-commerce clients that prioritizes revenue growth goals and improved customer experiences. Increased sales average order value by 3.5% through updates to the client’s mobile app UI, recommendations search engine, and content management system; owning the feature production and product strategy.Surpassed growth KPIs and business objectives by transforming client’s market research into three key project deliverables: CRM integration, mobile app redesign, and tiered loyalty subscription programs

Increased user growth to 450k subscribers in 23 Caribbean markets through enhancements in mobile app performance and new feature development for marketplace and network services. Reduced subscription churn by 5% resulting in $220k in annual protected revenue through an aggressive go-to-market strategy for diversified product portfolio. Reviewed weekly KPI and market analysis to find ways to boost digital marketing campaigns for the media content delivery strategy..

Led internal development of eCommerce features (payments, digital signage, reservations), enhancing online user experience through effective alignment with market needs. In charge of design and feature development for a $2 million consumer entertainment system across four cruise markets (Bahamas, UK, Singapore, and Miami). Leveraged user research and A/B tests to enhance customer interaction with onboard digital products..