Chris R. Email & Phone Number

Greater St. John's Metropolitan Area

• Created a targeted needs assessment using ScoreApp, generating 100+ qualified leads and resulting in a 35% increase in sales pipeline
• Enhanced client engagement by 20% by incorporating culturally relevant content and "family language goals" questions in the ScoreApp quiz
• Created personalized language learning plans using Trello and Anki, leading to a 29% increase in vocabulary retention for busy executives and their children.
• Improved data collection efficiency by 30% using ScoreApp's built-in analytics, enabling weekly insights into family preferences and learning goals
• Achieve 90% family retention rate using Google Classroom for easy-to-access family learning modules, with 80% weekly engagement
• Developed interactive cultural immersion modules using Microsoft Designer, Canva and Google Earth, increasing clients' cultural awareness by 56% before their overseas relocations or extended stays.

• Developed and managed RFPs for new business opportunities using SalesNavigator and Microsoft Office Suite, resulting in a 25% increase in proposal win rate and $400K in new business revenue.
• Increased our SaaS tool sales by 35% using resulting in assisting the implementation of new safety procedures across high-risk industry clients.
• Expanded brand visibility by 35% through Hootsuite-managed social media campaigns and SEMrush-optimized SEO, increasing online engagement by 60%.
• Increased client base by 10% using SalesNavigator for prospecting, attending major events like PDAC, resulting in 3 new partnerships and $100K additional revenue.
• Launched SurveyMonkey social media survey reaching 1,000+ construction professionals, gathering data for an injury prevention tool projected to reduce incidents by 20%.

Dubai, United Arab Emirates

• Established VCE Gems/GreenShine in the Dubai Free Trade Zone (DMCC) by forging a positive rapport with authorities. This led to a hassle-free setup and 30% faster market entry
• Enhanced market insights leveraging professional contacts as well as Statista and Google Analytics, leading to 15% sales revenue growth in UAE and Middle East, and 20% improvement in strategic decision accuracy.
• Expanded client base at JGT (Jewelry, Gem, and Technology) Dubai trade show resulting in 40% increase in business inquiries and 10 new industry partnerships.

Moncton, New Brunswick, Canada

• Promoted to deliver solutions-driven customer service using proprietary CRM, driving 12% sales growth across 3500+ Exxon, Mobil, and Esso stations in North America
• Improved client satisfaction by 15% using Zendesk for needs assessment and best practices implementation, resulting in 20% faster issue resolution.
• Streamlined operations using Microsoft Project and SharePoint, reducing response times by 30% and improving work-flow efficiency by 25%.

Moncton, New Brunswick, Canada

• Increased sales by 16% using MS Teams for stakeholder communication, boosting productivity and customer satisfaction across 5 foreign and 10 domestic markets.
• Optimized efficiency using MS Teams for cross-functional coordination, achieving 100% on-time shipments and 98% invoice compliance across North America.
• Improved order processing by 20% using custom SAP module, reducing processing time from 30 to 24 minutes per order and increasing customer satisfaction by 15%.

Moncton, New Brunswick, Canada

• Optimized the financial collaterals management, such as Letters of Credit, Parental Guarantees, and Cash Deposits, speeding security processes and enhancing client satisfaction, resulting in a 20% reduction in.
• Strengthened financial integrity by conducting financial audits and compliance checks to ensure GAAP compliance. leading to a 15% increase in renewal rates for financial instruments
• Led strategic banking partnership with Wells Fargo, resulting in $400,000 savings in transaction fees in the first year and a 25% decrease in overall banking costs
• Established audit protocols and risk evaluations for securities instruments, facilitating discussions with our legal and financial partners resulting in effective issue resolutions
• Contributed to committees spanning the Americas and Europe, fostering collaboration and global perspectives, resulting in the successful implementation of cross-border initiatives and a 7% increase in international.

Moncton, New Brunswick, Canada

• Increased operational efficiency using SAP Accounts Receivable module, recovering $100,000 in overdue payments and reducing Days Sales Outstanding (DSO) from 45 to 38 days
• Streamlined AR operations, achieving 99.8% data accuracy in monthly, quarterly, and year-end closings, and reducing closing time by 20%

St. John's Newfoundland

• Raised client satisfaction by implementing effective sales strategies, optimizing flight booking processes, and providing bilingual help, resulting in more sales and better traveler experiences
• Improved customer service ratings by 10% through proactive reservation management and empathetic handling of passenger issues, resulting in an enhanced overall experience and increased customer satisfaction

Kazakhstan

• Improved student engagement and fostered stronger relationships within the international and diplomatic school community by implementing targeted outreach programs, leading to an increase in student participation and a.
• Developed individualized lesson plans and curricular resources to raise K-12 ESL students' English language competency. The results showed a dramatic improvement in learners' linguistic abilities and academic outcomes.
• Advocated for the establishment of the first Spanish class at the school, which resulted in a jump in enrollment and promoted linguistic and cultural diversity

Bogotá D.C. Area, Colombia

• Headed a $26M project's sales and business development strategy, fostering creativity and strong client partnerships, resulting in a 20% increase in revenue over two fiscal years
• Directed complex activations, securing a contract for a 128-unit residential project, driving a 25% increase in sales volume within six months.

Bogota, Colombia

• Increased client satisfaction by 15% through the implementation of monthly care calls, following a customized guideline
• Improved operational efficiency by 20% for the German SmartPay business unit through the re-design of client management processes.
• Enhanced service quality, resulting in a 25% increase in Net Promoter Score (NPS), by introducing guidelines for NPS surveys and call-backs.

Dubai, United Arab Emirates

• Generated new client interest by conducting market research, networking, and making cold calls, resulting in a 20% increase in client base within six months
• Negotiated deals with EMAAR Properties and other local clients, securing contracts valued at up to $280,000, contributing to a 25% increase in annual revenue.

Master In International Business, Hr Management And Business Development

Political Scientist, International Relations