Chris Roller Email & Phone Number

United States

Kansas City, Missouri Area

• Gather business requirements and set future project prioritization schedule
• Perform analyst duties as a liaison between IT and Business
• Member of the project team that is responsible for enterprise wide regulatory implementation
• Lead and coordinate User Acceptance testing for all system and software upgrades
• Empowered to develop and drive system enhancement projects as they were identified by my team
• Acting Project Manager as needed.

Overland Park, KS

• Performed monthly internal business quality audits.
• Provided documentation and findings for SAS 70 audit purposes.
• Assisted in preparation of external FEMA audits.
• Assisted in developing QA audit tool to integrate two business practices.

• Primary contact for complex escalated policies.
• Maintained high level of internal quality standards.
• Acted as a phone representative as needed.

• Gather and Review information and documentation needed for client billing.
• Assist with system upgrades, regression & integration testing for corporate billing system.

• Organized, executed and supported client product conversions & development projects.
• Performed requirements gathering, gap analysis documents
• Built module test scripts based on project requirements
• Coordinated on-line and technical system set up and testing with multiple entities
• Prepared and delivered end user training.

Bachelor Of Arts (B.A.), Fine/Studio Arts, General

Education record