I am a highly accomplished Senior Renewals Manager with a track record of consistently exceeding renewal targets and driving revenue growth through expert contract management. Over my career, I have honed my skills in negotiation, customer relationship management, and strategic planning to ensure the success of both my clients and my employers.Throughout my career, I have been recognised with awards such as the Global FY22 Achievement Award at Onfido, the Global FY21 Achievement Award at Ephesoft Inc, and the Customer Success Excellence Award at PTC. I am dedicated to driving results, fostering strong client relationships, and contributing to the growth and success of the organisations I serve.Let's connect and explore opportunities to leverage my expertise in senior renewals management to drive revenue growth and client satisfaction in your organisation.
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Senior Renewals ManagerContentfulCheltenham, Gb
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Renewals ManagerContentful Apr 2024 - PresentRemote
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Senior Renewals ManagerOnfido Jul 2022 - Sep 2023United KingdomIn my role at Onfido, I excelled in negotiating customer renewal contracts, consistently surpassing company KPIs. I managed a diverse portfolio of contracts, ranging from small to large in value, showcasing my exceptional contract management skills. My focus was on delivering clarity and alignment in client contracts while identifying expansion opportunities within existing client accounts. I also built strong relationships with key stakeholders and contributed valuable commercial insights to improve performance. -
Senior Customer Success Manager, EmeaEphesoft, Inc. Jan 2021 - Jul 2022United KingdomAs a Senior Customer Success Manager at Ephesoft, I successfully implemented a transformative license management process that improved customer satisfaction and retention. I led efforts to streamline customer interactions through a new customer success platform and achieved the highest quarterly NPS score for the EMEA region. My role also involved conducting regular customer and partner webinars and ensuring alignment with customer objectives through Quarterly Business Reviews (QBRs). -
Volunteer ResponderNhs May 2020 - Dec 2020I completed 800 volunteering hours during 8 months. -
Customer Success ManagerFiscal Technologies Mar 2019 - Mar 2020Reading, United KingdomDuring my time at Fiscal Technologies, I played a pivotal role in developing the Customer Success team and fostering a customer-centric culture. I managed relationships with over 50 clients across the EMEA region, consistently exceeding renewal targets and ensuring the on-time renewal of customer contracts. I facilitated collaboration with various teams to drive product improvements and conducted effective Quarterly Business Reviews (QBRs) with key stakeholders. -
Senior Renewals ManagerPtc Jan 2014 - Feb 2019United KingdomAt Parametric Technology Corporation, I oversaw a portfolio of customers across multiple industries and consistently exceeded quarterly targets. My role involved collaborating cross-functionally to align customer feedback with the product roadmap and identify cross-selling opportunities within existing customer accounts. I also played a crucial role in facilitating the company's transition to a SaaS-only model in 2016. -
Account ExecutiveIress Uk Aug 2012 - Dec 2013Cheltenham, England, United KingdomDuring my time at Iress Software, a provider of web solutions and client databases for the financial services industry, I focused on connecting with both new and existing clients. My responsibilities included conducting live product demonstrations to win new business and cross-sell into existing customer accounts. I also specialised in objection handling, consistently met and exceeded quarterly quota targets, and maintained strong relationships with key clients. -
Sales Account ExecutiveTotal Apr 2010 - Aug 2012Cheltenham, England, United KingdomAs a Sales Executive at Total Butler, a subsidiary of Total UK Ltd, I played a crucial role in driving sales and revenue growth. I engaged with clients to understand their needs and provide tailored solutions. This role honed my skills in sales, negotiation, and customer relationship management, contributing to the company's success. -
Team LeaderCarphone Warehouse Dec 2007 - Apr 2010Gloucester, England, United KingdomDuring my tenure as a Team Leader at Carphone Warehouse, I led and motivated a team to achieve sales targets. This experience allowed me to develop strong leadership and coaching abilities while ensuring a high level of customer service and satisfaction within a retail environment.
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Claims AdministratorVt Plus Training Dec 2003 - Dec 2007Gloucestershire, England, United KingdomAs a Claims Administrator at VT Training, I was responsible for managing and processing claims efficiently. This role required attention to detail and strong organisational skills to ensure accurate and timely claims processing
Chris S. Education Details
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Chosen Hill School
Frequently Asked Questions about Chris S.
What company does Chris S. work for?
Chris S. works for Contentful
What is Chris S.'s role at the current company?
Chris S.'s current role is Senior Renewals Manager.
What schools did Chris S. attend?
Chris S. attended Chosen Hill School.
Who are Chris S.'s colleagues?
Chris S.'s colleagues are John Poe, Chelsea M., Sayed Osama, Haley Hash, Jeffrey Moreno, Sophie Lapkin, Jennifer Leclair.
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