Chris S. Email & Phone Number

Larkhall, GB

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

• Commercial Project Implementation delivery of Lending Scalability Programme across multiple work-streams including government backed COVID loan schemes and review of consistency across customer outcomes within Problem.
• Introduction of new processes for government backed loan schemes to comply with regulation
• Deep Dive across multiple Problem Debt business areas to identify inconsistencies in customer outcomes
• Resolution/Planning of initiatives identified to provide consistent customer outcomes across business areas

Larkhall, Scotland, United Kingdom

Edinburgh City, Scotland, United Kingdom

• Accounting Architecture Transformation Programme: Delivery of Oracle Cloud Finance Solution to replace internal systems to externally hosted Software/Platform as a Service (SAAS/PAAS):
• Migrating On Premise finance accounting systems to Oracle Cloud based solutions
• Definition and Completion testing of User Roles across multiple business areas
• Completion of Requirements for Integration/Scheduling tools

Edinburgh

• General Data Protection Regulation (GDPR) Programme ensuring compliance within Shared Services of with new regulations by 25th May 2018.
• Engaging with stakeholders across global business areas to complete deep dive impact assessments across all elements of GDPR
• Rights of Individual – Introduction of processes/procedures for GDPR Rights of Individual
• Privacy Notices & Consents – Identifying documentation / forms and liaising with franchises to ensure compliance
• Management of Risks and Milestone plans ensuring escalations progressed where requiredPost GDPR introduction 25th May 2018 - December 2019
• Analysis of Management Information (MI) in conjunction with business, legal and risk teams to identify new MI requirements and management of delivery of these - 14th December 2019

Scotland

Responsible for delivery of compliance to Independent Commission of Banking Ring Fencing Regulation within RBS International through provision of:- Business Requirements Documentation- Liaising closely with Stakeholders- Creation of Requirement Workbooks to capture screen scraping technology for automation of Manual Processes- Review of Customer Journeys.

Edinburgh, United Kingdom

• Day 1 Enablement Lead for Anti-Money Laundering (AML) & Sanctions and Anti-Bribery & Corruption (AB&C) for future Williams and Glyn stand-alone bank, responsibilities included:
• Delivery/management of all non-Technology Service deliverables (Day 1 Enablement) plans/deliverables
• Reporting progress on plans to Financial Crime End to End Day 1 Enablement Lead & Programme Delivery Leads
• Responsible for guidance of Day 1 Enablement support resource
• Liaison to central delivery teams on various shared deliverables
• Escalation route for any risk, assumptions, issues and dependencies identified

Edinburgh, United Kingdom

• Project Lead across multiple work-streams specifically incorporating the below deliveries:
• Implementation of workflow system for managing administration of Lists and Rules to AML Fircosoft filters
• Implementation of Automated Distribution of Financial Sanctions watchlists, rules and resource files to RBSG transaction and client screening filters
• Initiation of Target Operating Model activities to capture and progress change of business activities across operations: o Preparation of Business Case and relevant approvals o Driving business efficiencies through.

Westhill, Aberdeen

• Member of the senior management team within Stewart Milne Homes North reporting to the Head of Customer Services and the Managing Director, focussing on excellent customer service delivery through:
• Directly managing a team of 4 Customer Services Co-ordinators
• Mapping existing processes, continuously improving processes and introduction of new processes.
• Continual coaching and training of both own team as well as cross divisionally.
• Ensuring 5 Star Home Builder Federation Status is retained on an annual basis by maintaining Customer offerings.
• Collaborative working cross divisionally to ensure build programmes are met with Construction, Finance, Technical and Commercial.

Edinburgh, United Kingdom

Working within the Anti-Money Laundering change programme in a project management team working on multiple projects to define & deliver change whilst continuing to focus on process improvement by:* Engaging with Stakeholders regularly to define requirements and gather information.* Capturing "As is" processes and defining in conjunction with stakeholders.

Wholesale Recoveries, Fountainbridge, Edinburgh

Assisting Case Managers within Impaired Assets with case-loads in relation to project specific tasks. Responsibilities included:* Completing Customer Ratings for Credit approval, clearing backlogs to comply with regulations.* Compliance with procedures/systems and regulatory bodies such as the FSA (Financial Services Authority).* Reconciling held.

Home Care Membership Office, Uddingston

Providing an outstanding customer service experience whilst recognising cross-selling opportunities which best met customers' requirements through tailoring product offerings. Achievement and responsibilities included:* Ensuring that Customer issues are resolved at first point of contact where practically possible.* Compliance with procedures/systems and.

Melbourne, Australia

Working on the Clear Solar Campaign in a sales team initially, transferring to Team Leader of Administration / Customer Service Team leading a team of 7 agents. Achievements and responsibilities included:* Marked improvement in Grade of Service to consistently in excess of 80% (minimum call wait time <40 seconds).* Implementation of business processes.

Glasgow, Scotland

Leading, coaching and developing a team of 5 Business Process Analysts to support & provide training, audit checking and Continuous Improvement process reviews for transactional teams supporting Customer Relationships in the pre/post credit approval process. Achievements and responsibilities included:* Exceeding unit quality targets with quality of work.

Aberdeen, Scotland

Leading, coaching and developing a team of 8-10 members supporting a portfolio of over 100 Relationship Managers in pre/post credit approval process. Achievements & responsibilities included:* Smooth flowing restructure of business area into transactional teams, audit/training team and workflow team.* Consistently exceeding Customer Commitment levels in.

Aberdeen, Scotland

Corporate Operations Lending Support played a pivotal role in supporting Customer Relationship Managers across the UK branch network. As a member of the transactional team my main duties and responsibilities were:* Building & maintaining relationships with a dedicated support of 6-12 Relationship Managers.* Analysis of financial Information & completion of.

Glasgow, Scotland

As part of the HBOS group Cash and Clearing Services played an important role in the processing of customer payments. Responsibilities and achievements included:* Processing branches' credit & debit entries in a time-ous manner with a high level of accuracy & detail.* Involvement in Continuous Improvement teams reviewing processes & suggesting.

Diploma Of Higher Education, Engineering Studies (Aerospace Engineering), Pass

Prince 2 Foundation, Project Management, Pass

Prince 2 Practitioner, Project Management, Pass

Certificate In Lending Support, Corporate Lending

Higher, Maths, English, French, Physics, Biology, Chemistry, Geography, Music

Agile Pm 2014 Foundation, Project Management, Pass

Agile Pm 2014 Practitioner, Project Management, Pass

Agile PM 2014 Practitioner