Chris S. Email & Phone Number

Wixom, Michigan, United States

Auburn Hills, Michigan, United States

IT Team Leader, Deputy IT Manager, and Information Security Advisor.Lead and mentor IT Technicians, providing technical direction and growth while monitoring daily workloads, project workloads and responsibilities. Act as an escalation point for IT Technicians facing complex technical or customer issues.Manage and deliver on IT projects to a high quality while prioritizing tasks and meeting deadlines. Participate, contribute, and provide unique input on global projects, business process improvement, and implementing new tools and technologies.Coordinate IT resources that support 2000+ users across 14 locations to meet customer expectations for a portfolio of projects, change requests, maintenance activities, and support tickets. Report on activities and KPIs to relevant IT business teams.Develop, maintain, and implement guidelines and procedures for the IT team. Drive and ensure local implementation of the Information Security Management System according to internal policies, standards, and customer requirements. Review and sign off on information security risks related to users or devices in the locations, develop and implement measures to reduce risk.

Provide 2nd and 3rd level on-site and remote technical support for computer hardware and software, printers, peripherals, networking, and phones to 2,500+ users across 14 locations. Go-to technician for VIP support for executive management.Prioritize, document, and resolve tickets according to SLAs using a ticketing system. Regional leader in customer service and ticketing KPIs. Record and maintain 8,000+ IT assets using an asset management system. Receive, image, setup, and deploy all end-user devices. Maintain mobile devices using MDM platforms. Configure Cisco desk phones and softphones using Cisco UCM and Cisco Unity Connection. Incident response team member, responding to IT security incidents in the location. Patch management.

IT Project Management, Budget Management, Leading PeopleContinued performing all tasks associated with my Systems Administrator role.

Provide all levels of technical support for all computer hardware and software, printers, peripherals, security systems, networking, and phone systems at 120+ childcare facilities spanning 13 states.Managed IT infrastructure, including MS Exchange, Active Directory, network firewalls, Avaya phone systems for landline and VoIP, spam filters, print and file servers. Patch management and endpoint protection. Managed 90+ networked DVR systems. Work with phone and ISPs to maximize up-time and efficiency of services. Frequently review service provider contracts and reduce costs by consolidating services from different vendors into a single service.Travel to new or acquisitioned facilities to configure all aspects of IT, including phone, networking, and camera systems.

Train peers on a variety of products and services, especially ones concerning Microsoft. Participate in regular conference calls with Microsoft team members regarding new Microsoft products and services. Continued performing all tasks associated with my Computing Sales Consultant role.

Engage customers using product knowledge and selling skills to build complex, complete solutions. Work with business owners to help build the complete solution in regards to technological needs.Work closely with team members to drive profitable growth and achieve individual and department goals.Remain up to date on the latest technology and trends. Participate in regular product trainings by vendors and sales training by Best Buy.

Bachelor Of Science, Cybersecurity And Information Assurance

Associate Of Applied Science, It Networking - Cisco Networking