Play critical role in optimizing the efficiency and effectiveness of the sales organization. Responsible for managing and improving sales processes, implementing sales enablement tools, analyzing sales data, and providing strategic insights to drive revenue growth. Work closely with sales leadership, as well as cross-functional teams such as marketing, finance, NOC, and projects to align sales strategies with overall business objectives

Responsible for leading the strategic growth initiatives of our company. Leveraging extensive experience and industry knowledge, focused on driving business expansion by identifying and cultivating new opportunities, fostering key partnerships, and building strong relationships with clients.

Played a key role in driving the growth and expansion of Liberty Technology. Responsible for identifying new business opportunities, building and maintaining client relationships, and collaborating with internal teams to develop strategies that align with our company's goals and objectives

• Responsible for providing consistent and effective campaign development, campaign implementation and client communication • Focusing on continual refinement of best practices in order to deliver innovative marketing campaigns that exceed our clients’ expectations

• Responsible for overseeing day-to-day relationships with clients, ensuring all marketing campaigns were effectively developed, implemented and managed, driving profitability for the organization• Directed and led a team of Program Managers, responsible for building and executing client marketing campaigns• Created/managed standard process and protocols for effective campaign development, implementation, internal/external communication• Collaborated with the Program Management team, sharing and discussing marketing strategies as well as tactics for improving campaign results• Ensured alignment between Program Management and the Operations, IT, Quality and Sales departments in terms of implementing campaigns, conducting trainings, prioritizing workloads, managing/improving productivity and quality• Alongside the Operations department, implemented effective troubleshooting techniques to ensure KPIs/SLAs were met• Kept abreast of innovations and best practices within the marketing industry, making recommendations to senior management/CEO

• Developed, managed, and maintained client campaigns from inception to conclusion• Reviewed operational data and provided detailed reporting/analytics to clients on regular cadence to ensure proper metrics and SLAs were delivered• Communicated campaign/staffing requirements with Operations department to continually ensure optimization of resources• Devised strategies throughout lifecycle of campaigns to achieve/exceed client expectations and provided proactive feedback throughout the process

• Responsible for agent development and training, along with assessing and improving campaign performance• Ensured internal metrics were met to satisfy client KPIs, critical thinking and extreme flexibility needed to meet fast paced daily requirements• Managed teams of 25+ agents throughout tenure• Assisted HR and operations with interviewing/selecting new employees

• Responsible for calling client-specific marketing campaigns to promote products and services to ultimately assist in building a sales pipeline through teleprospecting• Engaged decision makers in a conversation to uncover current business environment needs• Recognized buying signals and coordinated sales and prospect meetings• Captured information during phone conversation and entered into multi-relational databases and/or sales CRM system