• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Perform data backups and disaster recovery operations.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.• Configure, monitor, and maintain email applications or virus protection software.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.• Analyze equipment performance records to determine the need for repair or replacement.• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirementsCoordinate with vendors and with company personnel to facilitate purchases.

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.