Chris Setzer Email & Phone Number

Media, Pennsylvania, United States

United States

Along with the other members of the team, managed and maintained 3000+ systems to boost capacity, performance and reliability in the Linux/Middleware space. Led and supported key IT infrastructure projects such as an in house Mesosphere/DCOS cloud solution, Digital projects for the website, distribution solutions for the warehouses, etc. Continued to provide support of new and legacy infrastructure. Tracked project execution, implemented process improvements and worked closely with networking, automation and application teams to integrate automation solutions in house to continue to drive technology. Managed contractors to help deliver timely delivery of projects and initiatives.

West Chester, Pennsylvania

Led a global team of 16 team members and 6 contractors to ensure execution of key projects at QVC. Managed a large budget globally to deliver state of the art technologies for on demand infrastructure for project, server refresh for new technologies, continual growth in the virtualization / private cloud platforms and managing ongoing ELA's with vendors. Managed ongoing CAPex and OPex to maximize capital expenditures and minimize operation expense for the company.

In tandem with the roles performed as a Sr Engineer; added additional responsibilities providing technology leadership and administration for the Systems Administration – Converged Technologies organization (x86, Wintel and Linux). Identify and seize opportunities to streamline operations, eliminate inefficiencies and safeguard information through system and solution development and optimization. Manage in-house and off-shore resource in executing global infrastructure and application projects from cradle to grave. Partnered with teams, vendors and other stakeholders to ensure on-time, on-budget completion. Lead, train and motivate staff. Oversee RFP and RFI processes.Selected projects and achievementsManaged global converged infrastructure team as an IT lead manager in UK/DE/ChinaEnsured project delivery from team was managed, tracked and executed with seamless precisionPerformed weekly 1:1's, yearly career building plans, staff meetings, on site collaboration with EU teams and ongoing project engagement with US/UK/DE/IT/CH teams. Continued to manage internal charge back model to ensure on demand infrastructure to the business and ITDelivery coordinator for key projects to ensure IT (Dev and Infrastructure) collaborations continued to delivery on-time project milestones. Member of extended leadership team in the Engineering organization

Managed and maintained 2500+ servers and systems to boost capacity, performance and reliability for the Converged Technologies Team. Fine-tuned and continuously upgraded and enhanced systems and performed root cause analysis to isolate and resolve urgent and long-standing issues. Led and supported key IT infrastructure projects. Continued to provide T3+ level support of supported infrastructure. Tracked project execution, and implemented process improvements. Managed offshore and on shore resources to ensure timely delivery of projects and initiatives. Created a Charge back model to stay ahead of business and IT asks to eliminate wait by providing on demand infrastructure. Selected projects and achievements:Designed, planned and Implemented QVC's Standard infrastructure to produce on demand infrastructure to projects to minimize wait times for hw/sw and produce "ahead of time" delivery of assets to key projects for the company.Lead server consolidation project with other key members to consolidate 120 servers from physical to virtual in two months.Key resource on Windows / IIS related projectsUpdated project road maps and effectively led the testing and implementation of changes to existing technology projects to cut costs, increase efficiencies and drive mission-critical improvements to the core systems.Expertly managed and supported 2,500+ Windows stand-alone, ESX and Windows/Linux VM servers with outstanding up-time, throughput and performance.Provided design, planning and execution of Disaster Recovery processes for x86, VMware and Windows for disaster recovery (DR) and business continuity planning.Performed monthly activities to identify/remediate vulnerabilities, patch systems and introducing any security measures to protect technologies, assets and information to maintain SOX/PCI compliance.Increased performance and reduced operating costs by consolidating servers and implementing VMware virtualization in US call and distribution centers.

Managed and maintained servers and systems to boost capacity, performance and reliability for the System Administration - Wintel organization. Fine-tuned and continuously upgraded and enhanced systems, and performed root cause analysis to isolate and resolve urgent and long-standing issues. Led and supported key IT infrastructure projects. Provided on-call assistance to ensure uninterrupted service on 24-hour basis. Participated in IT procurement decisions. Tracked project execution, and implemented process improvements.Selected projects and achievements:Key resource to evaluate, test and bring virtualization technologies to QVC to further the business and provide streamlined delivery to projectsHandpicked to work with multiple vendors to research, evaluate and deliver blade hardware technologies into QVC to provide top notch infrastructure to the companySuccessfully developed and deployed new technologies across numerous business areas, and coordinated the integration, acceptance and production of 200+ servers and virtual machines through key projects.

Promoted to Systems Analyst for Client/Server applications after only three months as Analyst for SMS OPENLink development. Installed, managed and supported SMS and third-party applications in the company's Quality Assurance, Support and Development Labs. Worked cross functionally to design, test, upgrade and enhance solutions.