Christopher Shain Email & Phone Number

Portland, Maine Area

Responsible for coordination, management and resolution of escalated customer complaints and inquiries submitted to Federal Communications Commission (FCC), Better Business Bureau (BBB), Maine, New Hampshire, and Vermont Public Utilities Company.Case management for select business clients, from initial inquiry to resolution. Liaison between executive level clients and CCI management and customers to recommend options to expedite cases, including compensation (account credits… Show more Responsible for coordination, management and resolution of escalated customer complaints and inquiries submitted to Federal Communications Commission (FCC), Better Business Bureau (BBB), Maine, New Hampshire, and Vermont Public Utilities Company.Case management for select business clients, from initial inquiry to resolution. Liaison between executive level clients and CCI management and customers to recommend options to expedite cases, including compensation (account credits, discounts, etc.). Interdepartmental coordination to resolve complex service issues. Show less

Portland, Maine, United States

Responsible for coordination, management and resolution of all technical and financial business customer escalations, complaints and inquiries submitted to the Executive Board, Federal Communications Commission (FCC), Better Business Bureau (BBB) and to the Maine, New Hampshire, Vermont State Public Utility Commissions.Liaison between executive level clients and CCI management providing customers with a thorough understanding of their concerns and recommending solutions that benefit the… Show more Responsible for coordination, management and resolution of all technical and financial business customer escalations, complaints and inquiries submitted to the Executive Board, Federal Communications Commission (FCC), Better Business Bureau (BBB) and to the Maine, New Hampshire, Vermont State Public Utility Commissions.Liaison between executive level clients and CCI management providing customers with a thorough understanding of their concerns and recommending solutions that benefit the customer and the organization. Interdepartmental coordination throughout all corporate levels to resolve complex service issues.Efficient and timely resolution is required to avoid corporate penalties imposed by state and federal agencies. Show less

Solely responsible for executing delivery of new and existing customer products and services, from order to implementation and deployment of projects.Multi-line and Construction Trailer Engineering Facility Coordination to provide accurate assessment of job site parameters and efficient time frame completion. Complex order implementation and provisioning with respect to CES, Fiber, ISDN, DSL, Centrex, BDPL, BAPL and Frame Relay.

Customer service/advocate fulfilling orders for new services such as phone, voicemail, internet for small and medium businesses. Customer advocate focus on tracking pending reports, order fall-out and responding to escalations. Worked with customers and internal groups to facilitate timely ticket resolution.

Products Specialist - Warehouse Coordinator Developed inventory strategy for Portland warehouse to replenish stock that resulted in dramatically reducing shrink inventory, and improved customer service response time.Worked with Product Development and Quality teams to track trends to improve product quality.Managed special orders and elevated customer service requests as needed to expedite resolution.Product Specialist – Sporting Goods Expert… Show more Products Specialist - Warehouse Coordinator Developed inventory strategy for Portland warehouse to replenish stock that resulted in dramatically reducing shrink inventory, and improved customer service response time.Worked with Product Development and Quality teams to track trends to improve product quality.Managed special orders and elevated customer service requests as needed to expedite resolution.Product Specialist – Sporting Goods Expert understanding of soft goods, hard goods, and sporting equipment. Worked with customers to convey detailed technical product knowledge to help solve product issues. Provided product, technical and systems training to employees. Show less