Chris Shepherd Email & Phone Number

Greater St. Louis

Greater St. Louis

Enable leading edge secure and productive services for Post Holdings and our diverse platform of Businesses currently focused on ERP, RPA, Collaboration, O365, and SaaS platforms.

Greater St. Louis Area

Direct Infrastructure teams including 1st level contact center, end user support services, Windows/Unix/Mainframe/Storage, Network and telecom systems, as well as System Access and security management. Provide leadership role for daily operations, project and improvement deliveries, contract negotiations, vendor management, providing architecture direction.

St. Louis

Led team responsible for Logistics and Manufacturing applications and platforms. Supporting both custom and off-the shelf applications, including driving continuous improvement and break/fix enhancements. During this time, changed from predominantly in source support to a vendor managed service model, while driving improvements in the day to day.

Jacksonville, Florida Area

Reliability, production, maintenance and staff development for asset utilized line in Anheuser-Busch system.Responsible for execution of scheduled production, quality, employee safety and efficiency. Coach salaried and hourly employees on execution, standards adherence, safety, and new initiatives.

Jacksonville, Florida Area

Accountable for all technology and communication needs for brewery production facility, including annual SOX technology compliance activities, security audits, hardware inventories, record retention compliance, and disaster recovery activitiesSupported 650 users, 600 PCs and industrial computers, 60 servers, and corresponding production.

Greater St. Louis Area

Set targets and deliverables for technology performance management, and managed department which implemented and supported the systems for measurementPerformed monthly quality reviews of technology staffs, including onsite Maintenance Audits and Change Management control reviewsDeveloped structured training, including New in Position plans, self-guided.

Greater St. Louis Area

Supported Anheuser-Busch Brewery Information Systems staffResponded to issues with brewery networks, Windows systems, and process control systemsInfluenced development and implementation staffs to improve supportability of their systemsManaged technical hot sites, which resulted in the successful identification and correction of production impacting issues.

Redmond, Washington

Planned, setup, and configured systems for Microsoft Developer Conferences including developing major technology demonstrations of Windows 2000 and Microsoft Terminal ServerCoordinated with product groups for the configuration and setup of their on-site presentationsSupported networks, servers, and customers during the duration of conferences

Anaheim, CA

Managed technical support department for North and South American customersDocumented and clarified issues that were submitted to engineering group to be correctedAdministered OEM partnerships and designed support structures to facilitate successful product deployments

Performed warranty and non-warranty repair of PC systems, laptops, and printers.Billed on a per unit basis and maintained records for warranty repair