Chris Shu Email and Phone Number

Project Manager, Automobile Club of Southern CA January 2017 – PresentAs a Product Owner, lead a project team of 30 team members to develop product, policy, pricing, business strategy, and front-end/back-end system design for eight new states. Responsibilities include filing regulations, researching and designing product features, developing competitive pricing strategies, assessing staff, and system development.

Develop and manage insurance products including: product guidelines, options, performance, and marketing strategies. Work collaboratively with other functional business units to manage all key metrics and identify process improvement opportunities. Lead monthly cross-functional meetings to review results, identify issues, and develop and implement short-term and long-term plans to improve growth, retention, and profitability.Train and develop new analysts. Major accomplishments include:* Developed, implemented, and managed retention initiatives that resulted in a 4.6 point lift in retention rate* Assisted in the management of a 25-member Retention Unit in the Policy Management Call Center* Performed market research, product development, and successfully launched the YourHome andDriveSharp products in CA, TX, and MO markets* Product manager for the following Auto Club markets throughout tenure: CA, HI, ME, VT, and NH

Worked directly with the Product Manager to perform thorough analyses to identify issues and developsolutions. Monitored key metrics of profitability and growth by closely monitoring sales, retention, and expense results. Conducted market research on key competitor activities, premium comparisons, and product features.Major accomplishments include:* Performed competitive research and assisted in the development of new product features and products* Assisted in the creation of the company-wide metrics reports and trend reports

Maintained, evaluated, and verified all pricing and economic data while handling highly confidential financial information. Financial modeling and analysis of business to be acquired. Calculated client pricing models while conducting pricing analyses on new and existing initiatives.

Corporate Health Insurance Consultant specializing in Group Health and Life Insurance. AchievedIndependent Broker status within three months of hire. Marketed, prospected, closed, and managed smallbusiness clients ranging from 3 to 48 employees throughout Southern California.