Chris Smith Email & Phone Number

•Facilitates the development, documentation and communication of long-range plans, objectives, goals and strategies of the Business Unit/department.•Prepares financial forecasts and long-term capital budgets for use in long-term financial planning.•Directs Department funding programs and ensures compliance with all Federal, State and Local guidelines.•Coordinates the development of financial and operating plans and performance standards for the Business Unit/department to ensure… Show more •Facilitates the development, documentation and communication of long-range plans, objectives, goals and strategies of the Business Unit/department.•Prepares financial forecasts and long-term capital budgets for use in long-term financial planning.•Directs Department funding programs and ensures compliance with all Federal, State and Local guidelines.•Coordinates the development of financial and operating plans and performance standards for the Business Unit/department to ensure compatibility with corporate assumptions, plans and objectives. •Directs and administers Department budgets and capital improvement plans.•Reviews profitability of new services and makes recommendations regarding enhancements and viability of the services. Oversees business plans that have been developed for products and services to ensure profitability.•Supervises employees responsible for complex financial and business analysis of various economic alternatives to support decision-making in the Business Unit and department wide.•Supports information technology development efforts through participation in IT planning, requirements definition, system implementation and training of user community personnel.•Conducts research, performs special studies and provides professional consultation in the areas of process improvement, benchmarking and performance measurement in the Business Unit and other business units as needed. Show less

Manage the IT Operations division which is responsible for the development and management of the IT budget, IT Administrative and HR functions, IT billing, and IT inventory. Member of IT Senior Leadership Team. • Financial forecasting of future IT initiatives, applications, and operating costs• Cultivate and maintain relationships between IT, customers, and Senior Management• Establish and manage departmental KSIs• Develop departmental guidelines, policies, and training plans… Show more Manage the IT Operations division which is responsible for the development and management of the IT budget, IT Administrative and HR functions, IT billing, and IT inventory. Member of IT Senior Leadership Team. • Financial forecasting of future IT initiatives, applications, and operating costs• Cultivate and maintain relationships between IT, customers, and Senior Management• Establish and manage departmental KSIs• Develop departmental guidelines, policies, and training plans • Manage, review and negotiate contracts Show less

Responsible for maintaining relationships between business area clients and application development team. Gather user requirements and prioritize requests based on business need. • Insured IT met client business needs/goals and managed client expectations.• Managed large-scale customer projects from implementation plan to completion.• Interacted with clients through product demonstrations, training, and conferences.• Created installation and training documentation as well as… Show more Responsible for maintaining relationships between business area clients and application development team. Gather user requirements and prioritize requests based on business need. • Insured IT met client business needs/goals and managed client expectations.• Managed large-scale customer projects from implementation plan to completion.• Interacted with clients through product demonstrations, training, and conferences.• Created installation and training documentation as well as marketing material for products. Increased customer understanding and adoption of new applications. Show less

Lead team responsible for hardware and software installations in over 1,400 branch offices. • Manage large-scale corporate wide projects from implementation plan to completion• Prepared daily, weekly, and monthly performance and status reports for management• Prepared and managed annual division budget and team member performance appraisals• Completed Seven Habits of Highly Effective People course presented by Raymond James University.

Managed relationships between business area departments and Information Technology. Project lead, managing people and resources on various projects, assessed departmental and company technology needs and found creative solutions to customer needs. • Acted as the bridge between IT and business departments in developing, relaying and implementing important procedures and protocols.• Assisted with the planning and successful implementation of large and medium scale… Show more Managed relationships between business area departments and Information Technology. Project lead, managing people and resources on various projects, assessed departmental and company technology needs and found creative solutions to customer needs. • Acted as the bridge between IT and business departments in developing, relaying and implementing important procedures and protocols.• Assisted with the planning and successful implementation of large and medium scale rollouts.• Travel to Branch Offices to assist with system integration and implement technology to improve business processes. Show less

Responsible for hardware and software installation for branch offices via phone and onsite visits. • Team Lead for installations in branch offices. Assigned/prioritized work assignments for team members. • Trained new-hires on branch installation policies, procedures and troubleshooting methods.

Assistant to the I.T. Manager. Resolved I.T. related issues in a 100-person office. Duties included hardware and software installation, troubleshooting hardware and software configuration problems, network connectivity problems, and general end-user instruction concerning various business applications.

C.P.M., Certified Public Manager

Obtained Certified Public Manager designation from the Florida Center of Public Management at Florida State University.

Bachelor Of Science Degree, Managing Information Systems And Decision Science

Associate Of Arts Degree, Liberal Arts