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Chris Smith is a Sales Operations Lead at Bromic Heating. He possess expertise in call centers, cross functional team leadership, management, customer service, outsourcing and 15 more skills. Colleagues describe him as "Chris Smith shipped every major metaverse event we'd done, taking the double role of supporting players through the user journey, whilst simultaneously also moderating the experience to ensure a quality time for all. If there was something that needed doing (like launching a Discord community server) Chris would stick his hand up and volunteer to get it over the line. All of which is to say: Chris is a dedicated, focused, consistent deliverer of critical projects - and he did so with a smile on his face every time - even when dealing with some of the toughest challenges in development (the internet can be a cruel and unforgiving place). Working with Chris is an absolute pleasure, and I personally learned a lot from him in how to manage player expectations, communications, and handle problems in the heat of the moment. I truly hope to work alongside Chris again in the future - because on top of his skill, he's also a complete gentleman and joy to be around." and "This is a great guy to work with, he was my client back on the time regarding call centers, i learn a lot of good things from this guy. He is one of the best on call center fields"
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Sales Operations LeadBromic HeatingGardena, Ca, Us -
Sales Operations LeadBromic Heating Feb 2024 - Present -
Head Of Player SupportImprobable Jan 2021 - Aug 2023 -
Manager, Player Support OperationsActivision May 2016 - Jan 2021El Segundo, CaliforniaManage day to day operations of outsourced contact centers, in office Social Media, VIP Support Team, Community, and Tier 3 Specialist Team (30 agents). Place primary importance on delivering superior customer service. -
Sr. Manager, Customer ServiceHarman International Apr 2014 - May 2016Northridge, Ca -
Customer Care; Outsourcing Operations ManagerBelkin International, Inc. Feb 2008 - Apr 2014Playa Vista, CaliforniaGovern up to 1,000 internal and external agents in United States, Mexico, Brazil, France, Netherlands, Australia, Japan, Hong Kong, India, United Kingdom, South Korea and China.Supervise internal Tier 3 Team of 6 agents as well as Customer Service Team of 20 agents.Experience in contract negotiations. -
Technical Support Escalation Lead – Customer Service SupervisorBelkin Corporation Sep 2006 - Nov 2008Compton, CaPlace primary importance on delivering superior customer service
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Technical Support Representative Iii – Escalation LeadBelkin Corporation Oct 2002 - Sep 2006Compton, CaResolve Tier 3 support issues via phone and email from for a variety of devices. Responsible for accuracy and consistency of e-mail support documentation, website support documentation and call center support documentation. Departmental Liaison with Outsourced Technical Support
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Technical Support Representative IBelkin Corporation Feb 2002 - Oct 2002Compton, CaProvided answers to customers by identifying problems and guiding customers through corrective steps via phone and email.
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Office Manager - Lead TechnicianIrvine Computer Services 1999 - 2002Long Beach, Ca
Chris Smith Skills
Chris Smith Education Details
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Business Administration And Management, General
Frequently Asked Questions about Chris Smith
What company does Chris Smith work for?
Chris Smith works for Bromic Heating
What is Chris Smith's role at the current company?
Chris Smith's current role is Sales Operations Lead.
What is Chris Smith's email address?
Chris Smith's email address is ch****@****ion.com
What is Chris Smith's direct phone number?
Chris Smith's direct phone number is +131081*****
What schools did Chris Smith attend?
Chris Smith attended Western Governors University.
What skills is Chris Smith known for?
Chris Smith has skills like Call Centers, Cross Functional Team Leadership, Management, Customer Service, Outsourcing, Vendor Management, Product Management, Account Management, Process Improvement, Customer Satisfaction, Forecasting, Customer Experience.
Not the Chris Smith you were looking for?
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Chris Smith
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Chris Smith
Los Angeles, Ca2gmail.com, gmail.com -
Chris Smith
Greater Chicago Area4geigerfurniture.com, geigerintl.com, jockey.com, jockey.com7 +126265XXXXX
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Chris Smith
Houston, Tx1eprod.com2 +171390XXXXX
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Chris Smith
United States
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