Chris Smith

Chris Smith Email and Phone Number

Sales Operations Lead @ Bromic Heating
Gardena, CA, US
Chris Smith's Location
Gardena, California, United States, United States
About Chris Smith

Chris Smith is a Sales Operations Lead at Bromic Heating. He possess expertise in call centers, cross functional team leadership, management, customer service, outsourcing and 15 more skills. Colleagues describe him as "Chris Smith shipped every major metaverse event we'd done, taking the double role of supporting players through the user journey, whilst simultaneously also moderating the experience to ensure a quality time for all. If there was something that needed doing (like launching a Discord community server) Chris would stick his hand up and volunteer to get it over the line. All of which is to say: Chris is a dedicated, focused, consistent deliverer of critical projects - and he did so with a smile on his face every time - even when dealing with some of the toughest challenges in development (the internet can be a cruel and unforgiving place). Working with Chris is an absolute pleasure, and I personally learned a lot from him in how to manage player expectations, communications, and handle problems in the heat of the moment. I truly hope to work alongside Chris again in the future - because on top of his skill, he's also a complete gentleman and joy to be around." and "This is a great guy to work with, he was my client back on the time regarding call centers, i learn a lot of good things from this guy. He is one of the best on call center fields"

Chris Smith's Current Company Details
Bromic Heating

Bromic Heating

View
Sales Operations Lead
Gardena, CA, US
Website:
bromicgroup.com
Employees:
63
Chris Smith Work Experience Details
  • Bromic Heating
    Sales Operations Lead
    Bromic Heating
    Gardena, Ca, Us
  • Bromic Heating
    Sales Operations Lead
    Bromic Heating Feb 2024 - Present
  • Improbable
    Head Of Player Support
    Improbable Jan 2021 - Aug 2023
  • Activision
    Manager, Player Support Operations
    Activision May 2016 - Jan 2021
    El Segundo, California
    Manage day to day operations of outsourced contact centers, in office Social Media, VIP Support Team, Community, and Tier 3 Specialist Team (30 agents). Place primary importance on delivering superior customer service.
  • Harman International
    Sr. Manager, Customer Service
    Harman International Apr 2014 - May 2016
    Northridge, Ca
  • Belkin International, Inc.
    Customer Care; Outsourcing Operations Manager
    Belkin International, Inc. Feb 2008 - Apr 2014
    Playa Vista, California
    Govern up to 1,000 internal and external agents in United States, Mexico, Brazil, France, Netherlands, Australia, Japan, Hong Kong, India, United Kingdom, South Korea and China.Supervise internal Tier 3 Team of 6 agents as well as Customer Service Team of 20 agents.Experience in contract negotiations.
  • Belkin Corporation
    Technical Support Escalation Lead – Customer Service Supervisor
    Belkin Corporation Sep 2006 - Nov 2008
    Compton, Ca
    Place primary importance on delivering superior customer service
  • Belkin Corporation
    Technical Support Representative Iii – Escalation Lead
    Belkin Corporation Oct 2002 - Sep 2006
    Compton, Ca
    Resolve Tier 3 support issues via phone and email from for a variety of devices. Responsible for accuracy and consistency of e-mail support documentation, website support documentation and call center support documentation. Departmental Liaison with Outsourced Technical Support
  • Belkin Corporation
    Technical Support Representative I
    Belkin Corporation Feb 2002 - Oct 2002
    Compton, Ca
    Provided answers to customers by identifying problems and guiding customers through corrective steps via phone and email.
  • Irvine Computer Services
    Office Manager - Lead Technician
    Irvine Computer Services 1999 - 2002
    Long Beach, Ca

Chris Smith Skills

Call Centers Cross Functional Team Leadership Management Customer Service Outsourcing Vendor Management Product Management Account Management Process Improvement Customer Satisfaction Forecasting Customer Experience Contract Negotiation Strategic Partnerships Leadership Team Leadership Sales Operations Business Process Improvement Operations Management Call Center

Chris Smith Education Details

Frequently Asked Questions about Chris Smith

What company does Chris Smith work for?

Chris Smith works for Bromic Heating

What is Chris Smith's role at the current company?

Chris Smith's current role is Sales Operations Lead.

What is Chris Smith's email address?

Chris Smith's email address is ch****@****ion.com

What is Chris Smith's direct phone number?

Chris Smith's direct phone number is +131081*****

What schools did Chris Smith attend?

Chris Smith attended Western Governors University.

What skills is Chris Smith known for?

Chris Smith has skills like Call Centers, Cross Functional Team Leadership, Management, Customer Service, Outsourcing, Vendor Management, Product Management, Account Management, Process Improvement, Customer Satisfaction, Forecasting, Customer Experience.

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