Illustrator and art instruction for hire

Custom Reporting Manager: Combines graphic design and coding in XML, JavaScript, CSS, HTML to produce customized front-end publications for clients.Responsible for visual production design, brand management, drafting technical manuals, writing a code library, and company-wide training sessions. Hired by multiple brands (Ulta, Two Men & A Truck, Uber, BMW, Rick Hansen Foundation, Oakley) for brand compliance, marketing campaigns, and data organization.Streamlined code and branded… Show more Custom Reporting Manager: Combines graphic design and coding in XML, JavaScript, CSS, HTML to produce customized front-end publications for clients.Responsible for visual production design, brand management, drafting technical manuals, writing a code library, and company-wide training sessions. Hired by multiple brands (Ulta, Two Men & A Truck, Uber, BMW, Rick Hansen Foundation, Oakley) for brand compliance, marketing campaigns, and data organization.Streamlined code and branded report builds for consistency, introduced best practices for code reviews, QA, and knowledge procurement processes for time/cost saving measures.Leads a team of 2-3 for both project deliverable work and personnel management functions, including resourcing, deployment, and reviews. Trainer in Eclipse Reports, protocols, and platform back-end systems. Successfully pivoted a team from specialized support to product sales.Solutions Engineer: Interfaces with clients to identify their priorities, utilizing various platforms to achieve their goals.Creative problem solving utilizing graphic design and code to collect and sort data for both individual use and Enterprise cases. Plans and implements scopes for long and short term projects and manages contracts with delivery to deployment timelines. Has a record of excellent project delivery rates. Adapts to platform updates with agility, pushing the limits of technology to exceed production goals.Has a deep understanding of operational and cost forecasting for a variety of project types. Show less

Service Desk Lead: Multiplatform support plus in-house database applications and network security administration systems. Microsoft Exchange Admin and Outlook maintenance.Technical Writer/Trainer: drafts, edits, and maintains training materials, SOP manuals, knowledge articles, and T1 agent scripts. Writes technical guidance and develops training modules based on certification workshops attended for in-house IT support staff training. Mobile Device Support Lead: T2 incident management.

Extensive technical service and information for a wide range of site products, shipping methods, taxes, and customs for domestic and international clients. Team Lead for first storefront launch and administrative customer service feedback for managers and designers.

Lead for the Technical Customer Service Team of a principal Apple retail store in Southern California. for customer liaisons Managed the interactions between sales staff, managers, and technicians while keeping the balance between company and client. Direct between store managers, technicians, sales staff, Back-of-House inventory and customers; to include knowledge of internal company programs.Directed customer and employee flow and interactions during high volume periods such as… Show more Lead for the Technical Customer Service Team of a principal Apple retail store in Southern California. for customer liaisons Managed the interactions between sales staff, managers, and technicians while keeping the balance between company and client. Direct between store managers, technicians, sales staff, Back-of-House inventory and customers; to include knowledge of internal company programs.Directed customer and employee flow and interactions during high volume periods such as holidays and product launches Show less