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Chris St. Germain is listed as Lead Business Systems Analyst | Salesforce Service Cloud | Perform Analysis, Requirements Gathering and Problem-Solving | Resolve Customer Issues based in Lunenburg, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Chris St. Germain.
Chris St. Germain previously worked as Lead Business Systems Analyst at Ukg and Salesforce Business Analyst / Admin at Rsa Security. Chris St. Germain holds Ba, English from Norwich University.
Seasoned Business Analyst with over a decade of experience working with Salesforce users in the Sales and Service Clouds as well as Salesforce CRM.I love helping Salesforce users maximize the power of Salesforce by educating them on features and best practices. It is rewarding when a user gives me that, "Oh wow, response" when I show them a Salesforce feature that can make their job easier or more efficient.Experienced in navigating users through the transition from Classic to Lightning platforms.Strong ETL skills developed from my past career allows me to create powerful Salesforce ETL solutions and utilities for my customer base.Proven and acknowledged reputation for building strong customer relationships.Adept at quickly understanding the full picture of an issue and working it through to solution. Examples:Delivered an auto-assign 'rep to accounts' system in six months. Incorrect account ownership immediately dropped from 11% to 2.5%. Solution drastically reduced time Sales teams spent manually assigning reps to accounts.Received award for 'Understanding the business: presented a complex business problem and delivered a time-sensitive Dashboard report as a PDF to VP Finance level managers. Solution required to deliver report daily by 7am. Required to meetings to scope solution, understand data issues Finance was facing, and address issues outside of my responsibilities.Received Silver award as part of a Black Belt project whose goal was to map out, identify gaps, prioritize and develop solutions to improve the warranty entitlement process. The project's outcome was reducing transaction cycle time form > 45 days to < 15 days.Received award as part of SAP ERP deployment team. Successfully deployed SAP ERP system, PROPEL R2.
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Lowell, Massachusetts, United States
• Spearheaded cross-functional Service Cloud initiatives for UKG's Partner Operations organization.• Led and coordinated teams to ensure successful implementation of Salesforce solutions.• Analyzed business requirements and translated them into technical solutions.• Collaborated with stakeholders to optimize processes and drive efficiency.
Bedford, Ma
Assigned as single point of contact for SecurID Customer Service organization. Resolved customer issues via assigned Service Desk tickets. Assisted customers by providing brown bag sessions, customer recorded how to videos and working sessions to show case Salesforce features
Bedford, Massachusetts, United States
Triaged and repaired data issues on a 100K- 1M record scale on Account, Contact, Case, Lead and Knowledge objects.Designed and implemented numerous SSIS/Salesforce solutions for Corporate Sales Operations.Provided Salesforce solutions for Corporate Sales to help align their business processes with customer Salesforce/SQL solutions including modifying page layouts, security roles, field, and process builder scripts.
Bedford, Massachusetts, United States
Consulted with Corporate Finance and Sales groups on numerous solution requests; topics included proposing solutions, recommending suite of tools, proposing growth path for 5 and year reporting plans.Pitched solutions to Corporate Sales and won approval to build 360 view data cube solution that includes SalesForce.com, SAP, Forecasts and Goals which provides Opportunity to Revenue view of Sales Lifecycle.
Designed and implemented customer call center support system for Sales and Finance departmentsParticipated in ERP project as a developer responsible for converting legacy Price Cost Model data using Mercator software Independently created reporting solution for Account Based Quoting SystemCreated front-end interface and user installation kits via Wise Installer softwareDeveloped a multimedia patient simulator based in Visual Basic 5.0, Access97, and Internet ExplorerDesigned a "hot-swap" solution for reporting system, with an overall data re-sourcing reduction of over two hoursProduced backend SQL database tables, views, security and stored procedures Researched and resolved defects reported in UAT cyclesInvestigated, analyzed and resolved application problems as part of the maintenance of new or already implemented application programsDEVELOPMENT LEADEvaluated current sales reporting - gap analysis and review; reengineered solutions to critical and non-critical issuesFunctioned as application expert, development lead, designer and consultant for infrastructure stabilization and scalability project covering enterprise reporting systemsResponsible for providing technical expertise in the design and development of reports and planning models, modifying existing fact and dimension tablesResponsible for Oracle database support and continuous systems improvement in a 24x7x365 environmentRequired to act as Solution Delivery Lead (SDL) representing IT on particular projectsAnalyzed business requirements and translated them into functional and high-level technical design specificationsWrote and executed unit test scripts Monitored conversion activities and created functional specifications of system level modifications (post implementation audits and testing)
Responsible for reviewing and approving code, tech designs and unit test plans for associate application developersEvaluated and set standard for development tool within the group Independently trained off-shore contractors to take over full support of the Enterprise Reporting System (SQL procedures, Hyperion Administrator, Hyperion Insight, ControlM, Harvest Change Manager, IIS, Peregrine, PlanIT, Account Request Tool)Created corporate training document for Brio.Insight users and provided hands on training to corporate/mid-level management and field users
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Chris St. Germain is listed as Lead Business Systems Analyst | Salesforce Service Cloud | Perform Analysis, Requirements Gathering and Problem-Solving | Resolve Customer Issues.
Chris St. Germain is based in Lunenburg, Massachusetts, United States.
Chris St. Germain has worked for Ukg, Rsa Security, and Emc.
You can use AeroLeads to view verified contact signals for Chris St. Germain, including work email, phone, and LinkedIn data when available.
Chris St. Germain holds Ba, English from Norwich University.
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