Chris Stanbury work email
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Chris Stanbury personal email
Actively seeking a permanent or contract role, following end of last contract (10 months) with KPMG in December 2016.An analytical, customer focused and integrity driven Regulated Investment and Insurance Sales Complaint Handler and File Reviewer. With 15 years complaint and dispute handling experience within the private sector and Financial Ombudsman Service. Also successful management and training/coaching experience and qualifications (including full FPC). Seeking opportunity that utilises excellent analytical, problem solving, decision making and written/ verbal communication skills.
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Complaints ManagerMarshmallowCoxheath, England, Gb
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Customer Relations ManagerTrinity Claims Oct 2022 - PresentTonbridge, England, United Kingdom -
Specialist Complaints Quality ManagerVanquis Bank May 2017 - Oct 2022 -
Skilled Sales ReviewerKpmg Uk Feb 2016 - Dec 2016Broadgate, 22-26 The Headrow, Leeds, Ls1 8EqTemporary ContractFCA review of investment and protection products sold by Lloyds Banking Group including Capital Protected plans, OEICs and Personal Investment Plans. Daily review calls with customers and writing decision letters.Key Achievements • Consistently met and exceeded both productivity and quality targets.• Volunteered to provide Subject Matter Expert advice and mentoring for several tranches of up to 15 new starters until they were signed off as competent.• On KPMG panel for deciding quarterly department champion. -
Detriment Review Analyst, Risk And Compliance DepartmentBrewin Dolphin Wealth Managers Oct 2015 - Nov 201512 Smithfield Street, London Ec1A 9BdTemporary contract for 2 months. Role involved triage and then full file review of wealth management portfolios, looking at general suitability, periods of poor performance and/or mismanagement to establish any detriment to the client. Contacting Investment Managers for their comments and if detriment established performing calculation to establish portfolio loss.
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Regulated Sales File ReviewerLloyds Bank May 2015 - Aug 2015Walton Street, Aylesbury, Buckinghamshire, Hp21 7QwTemporary ContractRole involved regulatory FCA review of investment and protection sales for Personal Investment Plans, Guaranteed Income Plans, Capital Protected Plans, OEICs and ISAs. Also review of insurance sales of Whole of Life, Funeral Expenses and Critical Illness. Meeting daily productivity targets and quality targets (above 90%). Daily review telephone calls with customers to determine suitability. Writing outcome letters. Mentoring of new starters. -
Specialist Investment Complaints Team ManagerCoutts Private Bank Jul 2014 - Nov 2014London Wc2R 0QsShort Term Project - Maternity Leave CoverRole involved managing a team of Specialist Investment Case Handlers (10 staff), providing their ongoing support/mentoring, one to ones and appraisals. Weekly updating to Director and Managing Directors of team statistics and workload. Analysing quality of work completed in line with FOS/FCA approach and Treating Customers Fairly and providing feedback. Root Cause Analysis. Ensuring work is delivered to FCA rules and timescales and running of the day to day management of the specialist complaints workload.
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Senior Case Manager - Specialist ComplaintsBarclays Bank Plc Mar 2008 - Jun 2014Permanent PositionRole has involved case handling in multi-manager portfolios, mortgage endowments, structured capital at risk products (SCARPS) and defined return plans. Skilled in verbal and written communication with internal and external customers. Calculating appropriate redress. Used to dealing with legal complaints where solicitors are involved.Coaching, training and mentoring of junior colleagues. -
Decision WriterFinancial Ombudsman Service Jan 2001 - Feb 2008London E14 9SrPermanent PositionRole involved quality checking Adjudicators’ conclusions to FOS/FCA standards, providing coaching and feedback to Adjudicators and drafting mortgage endowment decisions for the Ombudsman to endorse. Also training and mentoring of junior complaint handlers to ensure customer focus, clear written and telephone communication, sound judgement, accuracy and quality within their work. -
Trainer And Pensions New Business Senior AdministratorNational Provident Institution (Npi) Aug 1988 - Dec 2000Tunbridge WellsPermanent Position in Pensions New Business
Chris Stanbury Skills
Chris Stanbury Education Details
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Skinner'S Grammar School, Tunbridge Wells, Kent
Frequently Asked Questions about Chris Stanbury
What company does Chris Stanbury work for?
Chris Stanbury works for Marshmallow
What is Chris Stanbury's role at the current company?
Chris Stanbury's current role is Complaints Manager.
What is Chris Stanbury's email address?
Chris Stanbury's email address is ch****@****s.co.uk
What schools did Chris Stanbury attend?
Chris Stanbury attended Skinner's Grammar School, Tunbridge Wells, Kent.
What are some of Chris Stanbury's interests?
Chris Stanbury has interest in Classical Music, Charity Walking And Mountain Climbing, Children, Snooker And Pool, Civil Rights And Social Action, Part Time Author (Two Books Published), Environment, Socialising, Cricket, Disaster And Humanitarian Relief.
What skills is Chris Stanbury known for?
Chris Stanbury has skills like Financial Services, Insurance, Pensions, Customer Satisfaction, Risk Management, Endowments, Stakeholder Management, Complaint Investigations, Complaint Management, Product Complaints, Structured Investments, Wealth Management.
Who are Chris Stanbury's colleagues?
Chris Stanbury's colleagues are Emily Solomon, Kirsty Robertson, Paula (Coulthard) Griffiths, Valéria Pusztai-Varga, Ben Southam, Kolett Kaibinger, Sophie Murgatroyd.
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Chris Stanbury
United Kingdom -
Chris Stanbury
It Expert Witness With Decades Of Experience, Providing Reports To Lawyers And Others Involved In LitigationSalisbury1cravenplan.co.uk
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