Chris St. Clair Email & Phone Number

Sparks, Nevada, United States

United States

Direct management to inventory staff on multiple shifts; responsible for all phases of the employee life cycle including hiring, training, motivating, performance reviews and termination; maintains knowledge of all different departments and their SOP’s throughout the warehouse; manages positive relationships with other department heads and employees to ensure coordination within the warehouse; researches customer credits and out the door errors through to resolution; tracks goals and successfully delivers on KPI’s; ensures all safety and quality procedures are followed; analyzes current processes and makes recommendations for improvements

Supervised warehouse and sales employees; oversaw shipping and receiving including same day customer deliveries; supervised the processing and fulfillment of customer orders; successfully worked on B2B and B2C accounts; responsible for on-time inventory receiving and delivery of customer orders; positively managed vendor relations; resolved escalated customer service issues; committed to adhering to all safety and quality regulations; assisted in analyzing and improving operating procedures

Reno, Nevada

I managed warehouse and office staff of up to 20 people. Positions that I oversaw on a daily basis are sales, customer service, delivery drivers and furniture assemblers. I was responsible for all hiring, and training, as well as disciplinary action and termination when needed. I delegated daily responsibilities to the employees and I was responsible for their satisfactory completion. I oversaw the receiving process and outbound shipping when necessary. I was responsible for the customer return process and vendor relations relating to that process to ensure low financial losses due to returns. I assisted employees with complaints and am able to successfully resolve escalated customer issues. I managed inventory counts and was accountable for all inventory in the warehouse. I followed up on orders with the customers to ensure that the product arrived satisfactorily and met the customer's expectations. I ensured that all product was stocked correctly and safely, and I made sure that the sales floor and warehouse meet all safety regulations. I also managed accounts and handled vendor managed inventory for multiple customers.

Reno, Nv

I was responsible for inventory control and overseeing the picking/packing of all orders. I managed the receiving process and ensured that all inventory was accounted for. I was also responsible for stock rotation. I delivered orders to customers and was excellent at customer relations and managing customer complaints.

Business Administration And Management, General

General Studies

General Studies