• Built Excel document processing software using Java and the NETBeans IDE which saved hundreds of hours of company time.• Utilized AI tools to assist with writing code and integrated them into my programming workflow.• Wrote scripts in PowerShell to manage company file structure to assist with managing thousands of files during migration.• Built AI Chatbot using Python and integrated with company data to assist my team with responding to customer questions.• Created dozens of professional training videos using Premiere Pro and Envato Elements which were highly recognized within the company.• Used Photoshop to create and modify custom art work for use in videos.• Modified templates with After Effects to create professional introduction templates.• Managed the company use technology including Java and PowerShell.

• Provided software and technical support to companies and clients.• Worked in Salesforce to manage cases and create tickets.• Supported customers during the busy and stressful tax season with over 2,000 calls a day.

• Diagnosed, analyzed, and repaired highly technical issues for SharePoint 2010 and SharePoint 2013.• Integrated knowledge of related technologies including SQL Server 2008, SQL Server 2012, Windows Server 2008, Windows Server 2012, IIS, and PowerShell.• Employed diagnostics tools including ULS Viewer, Fiddler, WireShark, NetMon, SETH 2010, SETH 2013, and Process Monitor.• Setup and maintained a complete SharePoint lab environment including Active Directory. • Provided critical system outage support for fortune 500 company administrators.

- Investigated and resolved issues with Windows, Active Directory, Office, Outlook, and VMWare applications. - Supported over 30,000 users and resolved issues with dozens of applications. - Provided HDI certified support throughout the company for users, executives, and developers.

- Investigated, analyzed, and resolved a wide variety of computer and camera problems for studios.- Provided accurate and high service for studios to allow profitability in their business. - Experience working with non-technical individuals in diagnosing complex issues.

- Maintained a code base at the framework, database, and front and level.- Investigated customer requested enhancements and performed implementation.- Primarily worked with the C# programming language.- Oversaw migration from Visual Studio 2005 to Visual Studio 2010.