Chris Syson Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Overall accountability for screening operations within Meta offices and data centres across EMEA, APAC and Latam including India, Singapore, Korea, Brazil, Ireland, England, Belgium, Germany, Sweden, Denmark, Switzerland and Israel. 19 direct reports and full team of 260 team members. Day to day management of client relationships, process continuity, team engagement, manager development and recruitment needs in order to grow the business as volumes increase.Overseeing new openings and activating team deployment as well as ensuring expected standards are met.Activities: Team leadership | client relationship management | account presentations | sales support | SOP review | recruitment | team development | new staffing infrastructure | health and safety | security best practise | multi site management | multi - national team leadership | HR support | Building SOW's | operations management | strong communication | customer relations management (CRM) | process building

London, United Kingdom

Full autonomy to run a patch of up to 9 accounts across 10 sites focusing on quality service, standards and innovation as well as building and maintaining strong client relationships. My area of business covered fixed price, cost plus and commercial style accounts.Through my time I developed great relationships with both my teams and clients working with a collaborative approach at all times.Activities: Budgeting, team building, client meetings, account presentations, sales support, new business tenders, recruitment, contract negotiations, sales driving, profit control, health and safety best practice.

London, United Kingdom

Responsible for all business aspects of my patch spanning across 10 accounts with £8m turnover. I focused a lot on recruitment and team building at the same time as ensuring we met all client and company budgets. I was involved in retaining business and helping build tenders for potential new customers. Along side this I was also solely responsible for building company wide quarterly presentations in order to maintain company consistency when presenting updates and strategy to all of our clients.Activities: P&L management, presentation pack design, new business wins, retention, budgeting, team development, stakeholder engagement, finance, marketing and innovation.

London, United Kingdom

One of 3 operators to oversee the food and beverage department in Selfridges, consisting of 18 outlets with an annual turnover of £30m. I was mainly responsible for all aspects of the 6 "own bought" restaurants but also worked closely with the team on the concessions side of the business. In my time there I lead the recruitment of all senior managers in the department and also ran the training and development of all own bought team members. I had weekly HR and finance meeting with all managers to ensure budgets and expectations were met.As a side project I ran the planning and driving of the events side of the business and was able to generate a further £10k in net sales achieved through closely working with the marketing team to plan the events and also the site teams to ensure they were a success.Activities: Sales driving, budget building, P&L and cost control, stakeholder engagement, new openings, recruitment, training, events, digital marketing, health and safety control.

London And South East

As area operations manager for the more accessible, high street version of the Gaucho group, I joined when there were only 2 sites in the UK and was key in helping to open and grow new sites in the space of a few years. I was heavily involved in 5 new openings which I then oversaw as the area operations manager. I looked after 4 London venues as well as 1 in Tunbridge Wells and another in Cambridge, Collectively these generated £18m in net sales and achieved high EBITDA at the same time as maintaining an above 90% mystery diner result. I recruited and developed managers from Supervisor level and saw 10 of my team achieve the next stage in their career. Activities: New opening execution and management, future sales projections, quality control and maintenance, sales growth, improving service and standards, social media marketing strategies, business drive.

Senior general manager first running Guildford site with £30k per week net sales. Team of 20 with focus on high end steak and late night bar. Guildford is where all new managers were trained so my team and I focused on recruitment and training as well as the day to day running of the business. Following this I opened and ran Blackheath site with sales up to £40k per week and maintaining high customer feedback and retention. I stabilised Blackheath before moving on to area management, handing over to my deputy before doing so.