▪ CompTIA Network+ certified ▪ Backup and Recovery (Veeam, Exagrid, Commvault, and Barracuda)▪ VMware vCenter and vSphere server administration▪ Active Directory User and Computer Administration, DNS, and DHCP configuration▪ Windows 2008, 2012, and 2016 server builds and administration▪ Domain and SSL certificate renewals and installs▪ Implementation, design, and support of both premise based and cloud PBXs and Contact Center Applications. Systems include Nortel, Genband, 8x8, and Five9, all in the past six years▪ PBX and Contact Center administration and reporting▪ IVR/Menu and ACD script building▪ AS/400-iSeries user and media administration▪ Purchasing and invoice processing▪ Extensive customer service experience, working with clients/users to C-level management▪ Technical writing▪ Station moves/adds/changes▪ Help Desk and Customer Contact resolution