Chris Thibodeaux Email & Phone Number

• 16 years IT Customer Service providing high quality resolutions to customers• 7 years Major Incident Coordinator accelerating restoration of crucial business functions• 5 years Telephony/VOIP SME driving team transition to working offsite and from on-prem telephony to cloud telephony • 1.5 years ensuring network security eligibility for college students' laptops• 1.5 years bridging the gap between IT Support Center and the telephony/voice team through regular knowledge update meetings• 7 years SAP SME role at IT Support Center improving first contact resolution by increasing the breadth and depth of SAP knowledge documentation• 1 year IT Self Service Support cracking the toughest incidents and generating reports to improve incident management process• 6 months shadowing SAP master data management leaving their team with documentation of the process of amassing the SAP access needed to perform their roles• 3 months SAP Hypercare phone support using specialized skill to ensure smooth transition from legacy ERP to SAP • 17 total years of IT experienceGoals• Acquire an IT role that will make use of my abilities to improve processes and mentor others• Spend at least 25% of work time away from my desk• Achieve a blend of projects and support with at least 50% projectsI am a• Christian• Husband• Father• Solver• Tinkererwho seeks to discover how I may honor Jesus in my work by aspiring to values such as compassion, discernment, and thoughtful honesty. I prize a sense of inclusion and a high quality product.

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  Central Michigan University

  Music, Computer Science, Information Technology