Chris Tickle Email & Phone Number

Charlotte, Nc

• Management of development team up to 16 resources, consisting of full-time employees and contract workers located onshore, near-shore, and offshore. Responsible for hiring, mentoring, and conducting annual performance reviews.• Ownership of TIAA’s enterprise process and workflow platforms (4 platforms, 12 applications, and 27 components) utilizing a combination of vendor and in-house developed software deployed to on-prem servers, Red Hat OpenShift containers, and AWS with a recovery time objective (RTO) of less than three hours with an average 7 million transactions per month. Footprint comprised of ~135 VM server and ~260 OpenShift pods with annual operating costs of ~$1.7M.• Migrated 5 TB of transactional index data from on-prem Elasticsearch to AWS OpenSearch with zero downtime and data loss.• Establishment of Process Workflow Guild to federate, containerize, and support process automation initiatives.• Automated highest volume transaction, distributions, enabling same day payout capability, reduction in average payout cycle time from 30 days to 3 days, and 40% increase in operations request throughput.• Created, presented, reviewed, and approved logical and physical architecture diagrams at local and organization level architecture boards.• Saved $600k in recurring annual licensing costs through vendor license renewal negotiations.• Democratization of process and workflow development and ownership to respective business and IT owners as part of federation strategy.• Transition of solutions spanning multiple lines of business from a centralized cluster architecture to individually hosted and supported containers.• Delivered AWS projection engine performing complex accumulation and annuity calculations on brand new flagship financial product for consumption by external recordkeepers utilizing Lambda, S3, DynamoDB, Event Bridge, and CloudWatch.• Facilitated and performed code reviews of internally and externally produced code and process models.

Charlotte, Nc

• Responsible for overall technical leadership of strategic projects with budgets ranging from $300K to $20M. Projects were focused on streamlining, automating, and reengineering business processes using Oracle’s SOA Suite, specifically BPEL 11g/12c, hosted on WebLogic application servers. In-scope processes included financial transactions, such as distributions, beneficiary settlements, loans, transfers, and allocation changes, as well as account/plan enrollments, funding, and maintenance.• Allocation and forecasting of entire development team resources, both full time and contingent, in addition to monitoring internal operational budgets.• Owned the new work intake process and estimated all incoming work.• Provided change coordination approval and ensured compliance of change projects with the change control and SDLC/SOX guidelines.• Planned, coordinated, and executed production implementations of solutions.

Charlotte, Nc

• Advanced the strategic rollout of the CIBT organization’s first CI/CD platform (FIRE) using Anthill Pro.• Automated the build and release processes of nine real-time foreign currency and security trading platforms.• Coordinated the on-boarding of platforms across the development, testing, support, FIRE, and change management teams.• Automation included the installation of agents on development, testing, and production servers, restructuring of application deployment components into consistent structures across all environments, analyzing and streamlining current build and deployment steps into repeatable, automated Anthill workflows.• Responsible for documentation and training of all involved parties from user and support perspectives.