Chris Tom Email & Phone Number

San Francisco Bay Area

Assessed nature of product or service issues and resolve basic to complex support problems for customer inquiries.Troubleshooted and reported new or possible bugs and work closely with Product and Engineering departments to identify and test fixes as well as product enhancements.Supervised Support agents with the ability to research, make decisions independently, and present solutions.Maintained a log of product issues for product development via detailed summarization… Show more Assessed nature of product or service issues and resolve basic to complex support problems for customer inquiries.Troubleshooted and reported new or possible bugs and work closely with Product and Engineering departments to identify and test fixes as well as product enhancements.Supervised Support agents with the ability to research, make decisions independently, and present solutions.Maintained a log of product issues for product development via detailed summarization of issue on each user ticket.Possessed expert knowledge of organization's product on all platforms.Able to work with complex internal and external tools, including Zendesk, JIRA, Salesforce, and billing systems (SaaS).Identified and draft additional improvements to internal and external documentation. Show less

San Francisco Bay Area

Managed all sample traffic related to wholesale sales needs. Received and calendared requests. Organized packing and movement of all sample collections to events, advertising and .com shoots, etc.Shared vendor-provided art, scheduled shoots as required, provided all needed copy information. Produced Available to Sell report weekly and distribute to accounts.Managed interns for Sales department: including interviews, selection, activity and progress management.

San Francisco Bay Area

Handled a complete range of calls including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, store information and more.Maintained the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations.Handled customer complaints in a timely manner with fairness and courtesy.Consistently met all… Show more Handled a complete range of calls including (but not limited to): product inquiries and sales, fielding calls for connected store services and associates, store information and more.Maintained the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations.Handled customer complaints in a timely manner with fairness and courtesy.Consistently met all assigned goals in the areas of sales, phone quality, and productivity.Built and maintained clientele to enhance relationships and brand loyalty. Show less

San Francisco Bay Area

Executed plans to maximize sales opportunities through operational focuses and takes action to obtain highest level of profitability for the store.Followed-up and updated function plans, master schedules and daily breakdowns in scheduling and timekeeping system to ensure compliance with ideal staff plans.Trained and developed store team in staff, sales planning and Profit and Loss follow-up.Monitored, analyzed, and reacted to weekly/daily sales and hour plans results… Show more Executed plans to maximize sales opportunities through operational focuses and takes action to obtain highest level of profitability for the store.Followed-up and updated function plans, master schedules and daily breakdowns in scheduling and timekeeping system to ensure compliance with ideal staff plans.Trained and developed store team in staff, sales planning and Profit and Loss follow-up.Monitored, analyzed, and reacted to weekly/daily sales and hour plans results from store to achieve both sales and SPH goals.Created quarterly sales budgets and annual sales plans utilizing historical data and known events with the partnership of store management team and district team.Analyzed and took action with store team to achieve and maintain stock levels which maximize selling and minimize reductions.Partnered with store and district teams to establish and oversee plans, budgets and variable costs for store; worked with comparable sales to last year, budget to plan and future sales trends to maximize profitability. Show less