- Revamped the new hire orientation. Worked with our Workplace and IT Team to create a fun experience for all our new hires on a weekly bases- Reviewed all new hire paperwork including, I9s, benefit elections, visa documents- Single handedly managed over 1000+ HR inquires/issues/concerns through our HR ticketing system in Zendesk- Supported the HRBP team to insure projects were completed in a timely manner- Created and sent offer/promotion letters to employees during each comp cycle (2x a year)

• Provided 500+ customer focused reimbursement support to patients, pharmacists, and physicians• Successfully completed over 3,000 service request in just 2 months after training• Supported new hires/newly converted Case Managers with additional computer/phone training• Educate, inform, and assist, patients/families and providers to navigate through the reimbursement and appeals process• Identify barriers to reimbursement and continually identify and recommend program efficiencies to the Supervisor to promote high quality of work by Access Solutions/GATCF staff• Establish effective relationships with external partners and cross-functionally with appropriate internal teams/partners

• Successfully hired and orientated over 100 employees• Appointed Training Captain to oversee training efforts and ensure compliance across 200+ team members• Managed departmental job board to facilitate staffing needs of 11 departments• Maintained weekly schedules across 200+ team members and ensure resource alignment for daily operations• Regularly reviewed team payroll to monitor department spend and ensure accuracy/compliance• Organized monthly events to foster strong relationships, increase morale and create a positive work culture

• Served as integral first responder to fire, medical and hazardous emergencies for a top 10 “Busiest Fire Stations in the Nation” by Firehouse Magazine• Appointed Basic Life Support Preceptor to teach department rules, regulations, and procedures • Taught fire safety, smoke detection and emergency procedures in local schools and community centers