- Elicited business and functional requirements from stakeholders for enhancements to the CRM aspect of a production NetSuite instance and partnered with management and sales to implement and test modifications to the system, driving increased usage of the application across the enterprise.- Obtained functional requirements from business stakeholders and subject matter experts for the creation and management of an extensive product portfolio with over ten thousand live products in both… Show more - Elicited business and functional requirements from stakeholders for enhancements to the CRM aspect of a production NetSuite instance and partnered with management and sales to implement and test modifications to the system, driving increased usage of the application across the enterprise.- Obtained functional requirements from business stakeholders and subject matter experts for the creation and management of an extensive product portfolio with over ten thousand live products in both NetSuite and Salesforce, ensuring accuracy in and correspondence between both systems.- Gathered and documented user requirements and partnered with the development team to document both functional and non-functional specifications for the improvement of processes which handled complex sales team organization in NetSuite and, as functionality was moved, in Salesforce. This enabled sales and sales management to move more quickly to respond to sales opportunities.- Solicited business requirements for, and performed data transformation and rationalization during, a large ETL effort in migrating data from NetSuite to Salesforce. Show less

- Gathered business and functional requirements for and implemented modifications to existing processes and applications around sales team organization in NetSuite, which led to improved methods of maintaining extremely complex sales team organization, allowing more prompt and accurate assignment and reassignment of sales resources.- Generated design documentation for and developed, tested and applied various JavaScript scripts to a production NetSuite instance, subsequently assisting in… Show more - Gathered business and functional requirements for and implemented modifications to existing processes and applications around sales team organization in NetSuite, which led to improved methods of maintaining extremely complex sales team organization, allowing more prompt and accurate assignment and reassignment of sales resources.- Generated design documentation for and developed, tested and applied various JavaScript scripts to a production NetSuite instance, subsequently assisting in validation and triage of production issues. Show less

- Led requirements gathering sessions with business and development teams which led to generation and management of a product backlog (using a hybrid Scrum/Kanban methodology) for a production Dynamics 365 CRM instance, allowing more efficient task prioritization and increased throughput for the development team.- Liaised with internal stakeholders on various teams to elicit requirements for numerous enhancements to a production Dynamics 365 CRM instance, generating user stories and use… Show more - Led requirements gathering sessions with business and development teams which led to generation and management of a product backlog (using a hybrid Scrum/Kanban methodology) for a production Dynamics 365 CRM instance, allowing more efficient task prioritization and increased throughput for the development team.- Liaised with internal stakeholders on various teams to elicit requirements for numerous enhancements to a production Dynamics 365 CRM instance, generating user stories and use cases to add requests to the product backlog. This led to the automation of several previously manual processes, allowing simpler and more powerful usage by various aspects of the business, including sales, licensing and customer support.- Generated business requirements for and subsequently produced numerous Power BI dashboards to retrieve and display data for the use of sales, support and management, enabling more accurate forecasting and reporting and an increased ability to monitor performance including KPIs for both management and sales staff. Show less

- Liaised and communicated with client and business representatives to generate, document and analyze business requirements and developed user stories for the provisioning solution for a national wireless broadband network.- Acted as the communication channel between the client and the development team during the development of the above system, facilitating communication of changes in requirements and enabling timely and accurate modification to the system.- Obtained requirements for… Show more - Liaised and communicated with client and business representatives to generate, document and analyze business requirements and developed user stories for the provisioning solution for a national wireless broadband network.- Acted as the communication channel between the client and the development team during the development of the above system, facilitating communication of changes in requirements and enabling timely and accurate modification to the system.- Obtained requirements for and initiated and implemented a regular capacity report used to monitor capacity and workload on production servers, enabling planning of hardware modifications to be done in a timely manner to keep the mission-critical system online. Show less

- Liaised and communicated with client and business representatives to generate, document and analyze business requirements and developed user stories for the provisioning solution for a national wireless broadband network.- Acted as the communication channel between the client and the development team during the development of the above system, facilitating communication of changes in requirements and enabling timely and accurate modification to the system.- Obtained requirements for… Show more - Liaised and communicated with client and business representatives to generate, document and analyze business requirements and developed user stories for the provisioning solution for a national wireless broadband network.- Acted as the communication channel between the client and the development team during the development of the above system, facilitating communication of changes in requirements and enabling timely and accurate modification to the system.- Obtained requirements for and initiated and implemented a regular capacity report used to monitor capacity and workload on production servers, enabling planning of hardware modifications to be done in a timely manner to keep the mission-critical system online. Show less

• Effectively communicated with business and legal representatives to generate business and functional requirements for an IPND system, ensuring compliance with business needs and legal and regulatory obligations. • Designed, developed in Java, tested, documented, and implemented a solution to manage the customer's IPND needs using the above requirements, ensuring compliance with regulatory requirements.

- Communicated with business and legal representatives to generate business and functional requirements for an IPND system, ensuring compliance with business needs and legal and regulatory obligations.- Successfully implemented and maintained Hutchison's 3rd generation provisioning process for Hutchison Australia (first site in the world to do so without vendor presence).- Liaised with vendor (in London) regarding requirements of 3rd generation provisioning process.- Liaised with… Show more - Communicated with business and legal representatives to generate business and functional requirements for an IPND system, ensuring compliance with business needs and legal and regulatory obligations.- Successfully implemented and maintained Hutchison's 3rd generation provisioning process for Hutchison Australia (first site in the world to do so without vendor presence).- Liaised with vendor (in London) regarding requirements of 3rd generation provisioning process.- Liaised with Hutchison offices in Italy, UK, Sweden, Austria, etc., regarding 3rd generation provisioning process.- Was seconded to Hutchison Italy (Milan office) for 2 months to work closely with Hutchison Italy and UK and the vendor on the 3rd generation provisioning process.- Successfully completed course on mission-critical product at vendor's office in London.- Effectively designed, developed (in Visual Basic) and tested numerous enhancements to the Vantive CRM application. Show less

- Design, development, testing and implementation of a number of projects, including for such customers as Kellogg's Limited and Sydney Airports Corporation Limited.- Designed, developed and implemented a factory reporting system based around Fix SCADA software for Kellogg's Limited.- Designed, developed, and implemented additional software to interface between the above system and the production schedule (Oracle) database for the above system.- Designed, developed, and implemented… Show more - Design, development, testing and implementation of a number of projects, including for such customers as Kellogg's Limited and Sydney Airports Corporation Limited.- Designed, developed and implemented a factory reporting system based around Fix SCADA software for Kellogg's Limited.- Designed, developed, and implemented additional software to interface between the above system and the production schedule (Oracle) database for the above system.- Designed, developed, and implemented applications and utilities to interface to an upgraded iFix SCADA system at Sydney Airport. This involved interfacing to the iFix SCADA system, an Oracle database, and IBM's MQSeries Message Oriented Middleware.- Designed, developed, and implemented an application for indoor baseball and tennis centers in Osaka, Japan. This involved interfaces to both real-time token vending machines and accounting databases. Show less

- The project was a continuation of the one worked on during the period July 1995-December 1995, which was re-activated as a result of an internal decision within ISSC.- Coded (in C++) numerous modules of the project in accordance with an existing document.- Maintained (in C++) numerous modules of the project, including amendment of them to increase functionality in accordance with an existing design request.- Authored and executed test plans for the above modules.

- The project was a continuation of the one worked on during the period July 1995-December 1995, which was re-activated as a result of an internal decision within ISSC.- Coded (in C++) numerous modules of the project in accordance with an existing document.- Maintained (in C++) numerous modules of the project, including amendment of them to increase functionality in accordance with an existing design request.- Authored and executed test plans for the above modules.

- Development of a large project involving a PC GUI front end to allow maintenance of and access to a large database of staff stored on a mainframe computer. The contract was terminated abruptly due to an internal decision within ISSC Australia to cease further development of the product.- Coded (in C++) numerous modules of the project in accordance with an existing design document.

- Designed and developed a number of projects, all of which dealt with a network of IBM personal computers linked in a LAN, dealing with large amounts of data stored both locally (on the LAN) and on a mainframe database.- Designed a number of applications for use in GIO branches throughout Australia and overseas.- Developed (in the C language) numerous programs and portions of programs (designed by both myself and others).- Developed numerous documents relating to source control… Show more - Designed and developed a number of projects, all of which dealt with a network of IBM personal computers linked in a LAN, dealing with large amounts of data stored both locally (on the LAN) and on a mainframe database.- Designed a number of applications for use in GIO branches throughout Australia and overseas.- Developed (in the C language) numerous programs and portions of programs (designed by both myself and others).- Developed numerous documents relating to source control, methodologies, and standards.- Prototyped several applications for approval by Business Analysts and liaised with them regarding their requirements. Show less

- Involvement in a number of projects dealing with a network of IBM personal computers linked in a LAN, manipulating large amounts of data stored both locally (on the LAN) and on a mainframe database.- Designed a large component of the application in concert with Business Analysts and representatives of the client.- Developed (in the C language) the above component.