Chris Wiles Email and Phone Number

SharePoint OnlineOffice 365PolycomVideo Collaboration

• Setup and configure Mobile Office for real estate agentso Includes a tablet, Bluetooth battery operated printer and Wi-Fi device• Remove viruses, malware and spyware• Configure routers, wireless routers and extenders• Install hardware and software• Troubleshoot and repair software, hardware and networks• Train users on Windows & MS Office software• Troubleshoot printers and printer connection problems

As a computer support specialist, I was working with Active Directory, LanDesk, remote desktop servers, and Lotus Notes for databases, e-mail and ticket tracking. This position was a contract position to provide additional support while full time IT staff members complete a year-long scheduled computer refresh project

Field Service Manager 2010 – 2012 Virginia Beach• Managed 7 field service technicians in southeast region (Hampton Roads, Roanoke, Richmond, Northern Virginia, Suburban Maryland and Washington DC)• Provided back-up administrative coverage for 9 field service technicians in the northern region (Pennsylvania, Maryland, West Virginia)• Directed support of 85 offices, with 185 staff personnel and > 1700 end users, 85 servers, 1000 workstations, associated printers and peripherals• Facilitated 10 office mergers/closings which included merging data between servers, coordinating with the WAN team and telecommunications for the disconnection and reconnection of services; moving equipment to desired location• Coordinated and managed the migration to Windows 7 for over 1000 workstations located in 85 offices over a 2 month period • Coordinated and managed the replacement of over 300 workstations at branch offices over a 6 month period• Maintained comprehensive inventory of company equipment• Coordinated schedules and payroll for field support technicians• Completed employee reviews• Developed remediation plans for employees not meeting expectations• • Provided computer support during the transition from in-house field service technicians to outsourced computer supportField Service Technician/LAN Engineer: 1995-2010, Virginia Beach• Maintained approximately 250 Dell Desktops and 25 laptops owned by Long & Foster• Supported the Prosperity Mortgage loan officers that were located in each branch office• Maintained approximately 150 HP & Dell Laser printers• Maintained 25 servers and networking equipment (Cisco routers, switches and WAPs)• Supported 300+ agents and their equipment which included a combination of laptop s and desktops• • Worked closely with senior level engineers in troubleshooting network problems that include Cisco equipment and internet providers• Maintained a strict and accurate inventory control using Peoplesoft