Chris Williams Email & Phone Number

Charlotte, North Carolina, United States

In my role as a Business Process Transformation Manager at Brightspeed, I drive growth initiatives and lead transformation efforts within the Enterprise and Wholesale business unit. Working closely with cross-functional teams and senior leaders, I create and implement business processes to support new products, optimize workflows, and drive technical efficiencies.

Charlotte, North Carolina Area

Directed a team of 65 Project/Program Managers and Associate Directors, spearheading the deployment of complex network services (AVPN, MIS/PNT, OPTEMAN, EPLS), ensuring project completion within scope, budget, and timelines, and fostering strong customer relationships. Oversaw the successful delivery of 184 projects in 2023, generating $192M in annualized revenue, by implementing strategic project management practices, working closely with product management teams, and driving team efficiency. Proactively managed change control processes with team to help communicate impact when issues arose and devised contingency plans to mitigate risks. Achieved exceptional customer satisfaction rates in GPM NPS Survey (92.5 AT&T Net Satisfied; 87.5 Overall PM Net Satisfied; 80.5 Time & Effort Net Satisfied), demonstrating effective leadership and commitment to excellence in service delivery.

Charlotte, North Carolina Area

Led a team comprising two Associate Directors, one Operations Support Manager, and 14 Mobility Application Specialists, driving significant enhancements in service management support for AT&T's premier mobility application solution customers, which catalyzed in customer adoption and growth.

Charlotte, North Carolina Area

Spearheaded a team of eight Service Executives, enhancing post-sales and customer care for four Signature Platinum Accounts, which resulted in an increase in customer retention and satisfaction, by developing and executing comprehensive account strategies in collaboration with sales leadership. Partnered with cross-functional teams to identify and implement strategic improvements in customer service processes, driving a reduction in service delivery times and significantly improving operational efficiency. Cultivated strong, strategic partnerships with key stakeholders, contributing to growth in account revenue through targeted customer engagement and solution optimization initiatives.

Charlotte Nc

Led a team of two Area Managers and 15 Service Executives, supporting 96 US Global Accounts, which enhanced customer support and account strategy alignment, directly contributing to an increase in customer satisfaction. Acted as the primary accountability point for post-sale services, fostering strategic partnerships with Sales to streamline account strategies and improve service delivery. Spearheaded cross-functional initiatives to optimize post-sale support processes, driving technical and process efficiencies that bolstered customer experience and operational excellence.

Charlotte, North Carolina, United States

Led Senior Project Managers and Six Sigma Black Belts on transformative service management projects, achieving an increase in operational efficiency and service quality, as evidenced by competitive benchmarking results. Designed and executed comprehensive Service Management integration roadmaps and Sales Enablement programs, helping to enhance system integration across platforms, thereby facilitating the company's transition to a new system stack. Spearheaded extensive competitive benchmarking, identifying and implementing key areas for improvement and innovation, which established best-in-class service management practices and drove technical efficiencies.

Charlotte, North Carolina, United States

Led a dynamic team of 90+ employees across Southeast, Southwest, and West regions for the Premier Client Group, driving strategic regional management and operational excellence. Innovated new processes to enhance support for unassigned accounts, significantly increasing customer eTool adoption, thereby elevating customer experience and operational efficiency.

Charlotte, North Carolina Area

Spearheaded the Southeast Corporate Markets Group, leading Sales Managers and Corporate Account Executives through strategic leadership and innovative sales tactics. Initiated and supported Collaborative Content Creation, enhancing the sales team's effectiveness and contributing to an uplift in sales productivity by fostering a culture of continuous improvement and knowledge sharing. Shortly after promotion, was reassigned, along with a handful of other sales directors, to form the new Mobility Service Management organization.

Charlotte, North Carolina, United States

Spearheaded a team of 10 account executives in the Metro Charlotte area, driving the sale of mobility equipment and services, including IoT and fleet tracking solutions, which significantly enhanced regional sales performance and customer engagement. Pioneered innovative sales strategies and leveraged IoT technology to meet the evolving needs of the market, resulting in a marked increase in territory revenue and customer adoption rates. Fostered a culture of excellence and continuous improvement among team members, directly contributing to the team's success in exceeding sales targets and achieving high levels of customer satisfaction.

Elevated SunCom Mobility's market presence in the Charlotte Metro area by leading a team of 15 account executives, resulting in increased in regional sales and customer adoption.

Spearheaded a team of 8 Indirect Account Executives, enhancing sales strategies for big box retailers and small business owners, which resulted in an increase in Sprint PCS service sales over competing offers. Designed and executed comprehensive training programs for all third-party employees, significantly elevating their proficiency in selling Sprint PCS services and improving customer adoption rates. Fostered strong relationships with authorized agent channels, driving collaborative efforts that boosted Sprint PCS's market presence and competitive edge.